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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9398 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $852 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service335
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved25
  • Deceptive practices24
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Mediacom

Telecommunications
  • 0 ISSUES RESOLVED
  • 611 TOTAL REVIEWS
  • $94.9K CLAIMED LOSSES
  • $612 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Customer service 4
  • Sales guy and manager 3
  • Pleasant technician 2
  • When it worked once 2
  • Service when it worked a 2

Customers don't like

  • No one resolves the problem7
  • How poor customer service is6
  • Issue was not resolved6
  • Unable to resolve problem6
  • No one resolves problem5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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