PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Mediacom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Mediacom

Directv and Mediacom Overview

Total reviews
12966
751
Company responses
0
0
Issues resolved
40
1

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12966 reviews. It is 12215 reviews more than Mediacom received since Dec 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Directv customer support team and Mediacom customer service.

Directv and Mediacom Consumer Ratings

Rank
219 out of 1946 in Telecommunications category
302 out of 1946 in Telecommunications category
Customer service
173 in category
238 in category
Product or Service Quality
150 in category
228 in category
Diversity of Products or Services
119 in category
211 in category

According to consumer ratings and reviews, Directv ranks 83 points higher in the Telecommunications category than Mediacom. People gave Directv 1.4 stars for Customer service criterion in Telecommunications category and it is 393 points higher than the worst rated brand in this category. At the same time, Mediacom was rated 1.3 stars for Customer service criterion in this category and it is 328 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Mediacom. Regarding Diversity of Products or Services criterion, consumers gave Directv 2.1 stars and it is 79% greater than other in category. Mediacom however was rated 1.8 stars and it is 63% greater than other in category.

Directv and Mediacom Rating Details

Customer service
1.4 (4134 reviews)
1.3 (239 reviews)
Reviewer's quote

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita

Terrible service and over priced..

RANDY C
Product or Service Quality
1.8 (3774 reviews)
1.5 (224 reviews)
Reviewer's quote

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss

Ordered a package deal and when the equipment showed up before install I noticed that there was only equipment for 1tv. Called and was told the order only shows 1. Explained that when I ordered I told the lady I had 2 and she ask if I wanted another TiVo at additional cost. I ask I’m if I needed it...

Randall R
Diversity of Products or Services
2.1 (3738 reviews)
1.8 (203 reviews)
Reviewer's quote

In a "nutshell", explained above, without having to go into detail. We have been customers over 23 years, have gone through numerous changes, mainly positive, and remained loyal. You would think that a take over from a respectful company, would give incentives to their acquired Directv customers,...

PissedConsumer1722483

I have been a Mediacom customer since Oct. 2016. Our service is supposed to be the ultimate, top of the line bundle for internet, cable TV, and phone. It is horrible! The internet is very sporadic, I won't be able to get a channel on the HD, and every time you call, it's a minimum of 30 minutes!...

Cynthia M

Directv and Mediacom Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • Customer service
  • Sales guy and manager
  • Drv and on demand when working
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Poor customer service
  • Unable to resolve problem
  • No one resolves the problem

Directv and Mediacom Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

5

I opted for Mediacom simply because they are the only company to provide 50Mbps internet in my area. Hence decided to go...

Directv and Mediacom Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

1

I signed a 2 year contract which was my first mistake. I was told my download internet speed would go from 30 MB to 50 M...

Directv and Mediacom Latest Reviews

Recent published reviews
1

They are theives. They will quote you a price and never honor it! You'll be on the phone every month talking to some...

Read all 12966 reviews
1

The cable is still across my street and has been for 2 months and they have not come back to finish the job.

Read all 751 reviews

Directv and Mediacom Products and Services

Most reviewed product and services
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)
  • Mediacom Internet Service (268 reviews)
  • Mediacom Tv Service (65 reviews)
  • Mediacom Customer Care (50 reviews)