PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Mediacom Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Mediacom Communications

Directv and Mediacom Communications Overview

Total reviews
13183
770
Company responses
0
0
Issues resolved
41
1

Directv and Mediacom Communications Consumer Ratings

Rank
228 out of 1430 in Telecommunications category
366 out of 1430 in Telecommunications category
Customer service
182 in category
247 in category
Product or Service Quality
157 in category
247 in category
Diversity of Products or Services
130 in category
223 in category
Price Affordability
287 in category
290 in category

Directv and Mediacom Communications Rating Details

Customer service
1.4 (4241 reviews)
1.3 (244 reviews)
Reviewer's quote

To make matters worse, our home service was never active, because when I turned on the receiver there was a message to call customer service. After hours on the phone, and some investigation I was able to determine that my service was MOVED to the Mormon Lake, AZ location instead of Adding another...

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So let me tell you all about Mediacom customer service. We haven't had internet in almost a month. We originally had a tech scheduled to come out, couldn't see us for 2 weeks...

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Product or Service Quality
1.8 (3878 reviews)
1.5 (232 reviews)
Reviewer's quote

...I called tech and was told those channels were only a 6 month promotion (lie) and told me I would have to upgrade my service to get them back. I am left with mostly shopping channels for 75. 00...

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...Meanwhile I'm paying for service I'm not getting. Why did you cancel my appt after i rearranged my day to meet your demands? Either you have too many issues or not enough employees, which is it? Meanwhile I'm told i have to live with it..

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Diversity of Products or Services
2 (3838 reviews)
1.8 (207 reviews)
Reviewer's quote

...Really!!! I will never use Direct TV, AT&;;;;;;;;;;;;;;;;T products again, until they improve on their customer service and bring jobs back to the USA! They make good money and can pay a fair wage to our citizens who need jobs. Why take jobs away from Americans..

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...*** poor knowledge about the services they are supporting. Technicians always late for appointments. I waited all day for a technician who was supposed to be at my home between 10-12 just to show up...

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Price Affordability
1.6 (3658 reviews)
1.6 (218 reviews)
Reviewer's quote

...The issue was NEVER the price, it has always been the lack of infrastructure and communication for EFFICIENT customer service. I have spent over 19 hours on the phone repeating information, sometimes up to five times, in one conversation with the reps..

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...It is approximately half the price of ATT and we get what we pay for..

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Directv and Mediacom Communications Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • Customer service
  • Sales guy and manager
  • Drv and on demand when working
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • No one resolves problem
  • Issue was not resolved
  • Unable to resolve problem

Directv and Mediacom Communications Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

I opted for Mediacom simply because they are the only company to provide 50Mbps internet in my area. Hence decided to go...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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5

How some issues with install however most likely our fault for not having access thru our concrete drive. For a small...

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Directv and Mediacom Communications Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I signed a 2 year contract which was my first mistake. I was told my download internet speed would go from 30 MB to 50 M...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

We pay for the highest speed possible but we only get a 10th of the speed that we pay for. Customer service hold time...

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Directv and Mediacom Communications Latest Reviews

Recent published reviews
1

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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1

I moved and they still bill me

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1.4

STAY AWAY FROM DIRECTV!
It is a long story with lots of headaches, but in short, back in 2018 my wife and I decided to su...

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1

Internet has already been down for 8 days. Mediacom canceled appt due to not enough people to fix problems. Meanwhile...

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Directv and Mediacom Communications Products and Services

Most reviewed product and services
  • Directv Tv Service (2727 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1234 reviews)
  • Mediacom Communications Internet Service (270 reviews)
  • Mediacom Communications Tv Service (66 reviews)
  • Mediacom Communications Customer Care (52 reviews)