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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9380 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $853 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service335
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved25
  • Deceptive practices24
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Justanswer

Media
Has verified representatives
  • 0 ISSUES RESOLVED
  • 81 COMPANY RESPONSES
  • 159 TOTAL REVIEWS
  • $12.1K CLAIMED LOSSES
  • $181 AVERAGE LOSS
3.0
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Paying for having my time wasted 2
  • Ease of use 1
  • Help from someone who cares 1
  • Fast high quality 1

Customers don't like

  • Paying3
  • Misleading3
  • Not getting any answer and being charged3
  • Failure to adequately disclose ongoing charges2
  • Service provided2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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