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Directv

Telecommunications
  • 30 ISSUES RESOLVED
  • 11432 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $918 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Picture quality 28
  • Having tv when it does work 24
  • Service installer was courteous 21
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service356
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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Justanswer

Media
Has verified representatives
  • 1 ISSUES RESOLVED
  • 114 COMPANY RESPONSES
  • 202 TOTAL REVIEWS
  • $17.1K CLAIMED LOSSES
  • $199 AVERAGE LOSS
2.8
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Paying for having my time wasted 3
  • Nil 1
  • I got one expert who seemed to be able to help 1
  • Help from someone who cares 1
  • Ease of use 1

Customers don't like

  • Not getting any answer and being charged4
  • Paying3
  • Misleading3
  • Being ripped off3
  • Service provided2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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