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Directv

Telecommunications
  • 22 ISSUES RESOLVED
  • 8664 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $849 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Having tv when it does work 23
  • Picture quality 12
  • Good reception 6
  • Programming 6
  • It was good until you got shady 6

Customers don't like

  • Poor customer service83
  • Customer service58
  • Lack of service36
  • Small print and 24-month contract18
  • Lack of concern for unsatisfied customers17
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Juno

Telecommunications
  • 0 ISSUES RESOLVED
  • 18 TOTAL REVIEWS
  • $247 CLAIMED LOSSES
  • $82 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • On-screen appearance 1
  • User friendliness 1
  • Was reliable for over 10 years 1

Customers don't like

  • Being told that upper mgmt caused me to lose business1
  • Loss of function in new version1
  • Slow email screens1
  • Support and ease of maintenance1

Products by Juno

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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