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Directv

Telecommunications
  • 23 ISSUES RESOLVED
  • 8906 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $899 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Having tv when it does work 23
  • Picture quality 15
  • Nfl ticket 7
  • Service installer was courteous 6
  • Sound quality 6

Customers don't like

  • Poor customer service92
  • Customer service70
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18
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Jitterbug

Telecommunications
  • 0 ISSUES RESOLVED
  • 35 TOTAL REVIEWS
  • $925 CLAIMED LOSSES
  • $116 AVERAGE LOSS
2.1
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Phones simple use 2
  • Great concept 2
  • Julie was personable 1
  • Tech support 1
  • Red button feature 1

Customers don't like

  • Phone buttons not usable by touch3
  • Not easy2
  • Quality of phone reception2
  • Ringer volume too low2
  • Sales people do not know product2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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