Directv vs Instant Checkmate

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Directv

Telecommunications
  • 22 ISSUES RESOLVED
  • 8121 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $920 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Having tv when it does work 23
  • Picture quality 11
  • It was good until you got shady 6
  • Sound quality 6
  • Service installer was courteous 6

Customers don't like

  • Poor customer service92
  • Customer service50
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18

Products by Directv

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Instant Checkmate

Telecommunications
Has verified representatives
  • 8 ISSUES RESOLVED
  • 341 COMPANY RESPONSES
  • 343 TOTAL REVIEWS
3.3
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Idea 8
  • Website was usable 4
  • Accessibility 2
  • Miss lead information 2
  • Cheerful customer service 2

Customers don't like

  • False advertising25
  • Inaccuracy of information19
  • Cost16
  • Lousy search results16
  • Customer service12

Products by Instant Checkmate

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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