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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9447 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $850 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service336
  • Evasive billing practices41
  • Broken promises32
  • Deceptive practices25
  • Not getting issues resolved25
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Icsolutions

Telecommunications
  • 0 ISSUES RESOLVED
  • 145 TOTAL REVIEWS
  • $2.1K CLAIMED LOSSES
  • $78 AVERAGE LOSS
1.4
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Shows a lack of explaining services that cost a fee 3
  • Lack of follow up 3
  • Calls cross reference another company and do not connect 1
  • Inmate calling solutions 1

Customers don't like

  • Poor customer service2
  • Arguing with me2
  • Poor service1
  • Service fees then expiration1
  • Price gouging1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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