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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9447 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $850 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service336
  • Evasive billing practices41
  • Broken promises32
  • Deceptive practices25
  • Not getting issues resolved25
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iCracked

Service Centers and Repairs
  • 0 ISSUES RESOLVED
  • 24 TOTAL REVIEWS
  • $6.6K CLAIMED LOSSES
  • $509 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Fast delivery 1
  • None 1
  • Price looked good 1

Customers don't like

  • Frame damage test which is very funny2
  • Long time it took the tech to repair the phone1
  • Reliability on itech experience1
  • Threatening behavior1
  • Warranty1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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