PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hotwire Communications and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hotwire Communications

Hotwire Communications

Has verified representatives
1.6
Directv

Directv

1.7
Hotwire Communications
Directv

Hotwire Communications and Directv Overview

Total reviews
174
13011
Company responses
28
0
Issues resolved
0
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 13011 reviews. It is 12837 reviews more than Hotwire Communications received since Apr 11, 2011.

Hotwire Communications and Directv Consumer Ratings

Rank
277 out of 1909 in Telecommunications category
219 out of 1909 in Telecommunications category
Customer service
167 in category
168 in category
Product or Service Quality
278 in category
148 in category
Website
287 in category
189 in category

According to consumer ratings and reviews, Directv ranks 58 points higher in the Telecommunications category than Hotwire Communications. People gave Hotwire Communications 1.4 stars for Customer service criterion in Telecommunications category and it is 403 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 402 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Hotwire Communications. Regarding Website criterion, consumers gave Hotwire Communications 1.5 stars and it is 50% worse than other in category. Directv however was rated 1.9 stars and it is 67% greater than other in category.

Hotwire Communications and Directv Rating Details

Customer service
1.4 (81 reviews)
1.4 (4152 reviews)
Reviewer's quote

...Once again I was assured that the customer service rep (Kendrick) would get back to me within 1 hour. That was 4 hours ago. Not only will I have to deal with the possibility of a disconnect, but this company is going to damage my excellent credit rating..

Nesha

So instead of staring at Sorry banners on dead channels I called and canceled, returned the equipment explaining to customer service why I needed to cancel, I now have a 446,74 bill that they are refusing to mitigate for early termination charges. I AM BEING CHARGED FOR 22 MONTHS TERMINATION...

virginia k
Product or Service Quality
1.2 (72 reviews)
1.8 (3793 reviews)
Reviewer's quote

The client service rep that helped me was actually very nice. However my issue is that at that company they are not able to give me a timeframe for when they will be able to schedule an appointment to activate my service. They claim they dont have any avaiability and that they will email me back...

PissedConsumer1769671

I've noticed a trend the last couple of years on my 'pay for watch' satellite service, (which is another issue), where a lot of 30 minute programs, most in syndication, are running 31-35 minutes. Add to that 2 hour programs running 2 hrs+. For example: Sundance Channel is airing Night At The Museum...

zoot6666
Website
1.5 (66 reviews)
1.9 (3563 reviews)
Reviewer's quote

It has been impossible to get a response from them trough their website or through their phone system. This company appears to be unaware of the needs to provide easy access and respond in a professional and timely way to customers. Even this form and the requirements are a highly telling example...

Claude L

...I refuse to pay, accuse them of crime, tell them I WILL FEATURE their SCAM on my website http://www. masterjules. net/snookeredindex...

Ozzy

Hotwire Communications and Directv Pros and Cons

Pros
  • Customer service call answering
  • Tv picture quality
  • Installation and tech team
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Service
  • Monopoly they have
  • Tv or internet service
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Hotwire Communications and Directv Most Positive Reviews

Top rated reviews
5

We've had a great experience with Hotwire and how quickly we we're able to get everything set up in our new apartment!...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Hotwire Communications and Directv Most Critical Reviews

Lowest rated reviews
1

Hotwire Communications is the worst ISP I've ever encountered. They promise high quality fiber optic to the home WITH BL...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Hotwire Communications and Directv Latest Reviews

Recent published reviews
2.4

The client service rep that helped me was actually very nice. However my issue is that at that company they are not...

Read all 174 reviews
3

Downgrade to lowest programming CHOICE and get the JAILBREAK FIRE STICK and watch movies FREE legally. Contact us we ins...

Read all 13011 reviews

Hotwire Communications and Directv Products and Services

Most reviewed product and services
  • Hotwire Communications Internet Service (64 reviews)
  • Hotwire Communications Customer Care (25 reviews)
  • Hotwire Communications Technical Support (6 reviews)
  • Directv Tv Service (2709 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1228 reviews)