Directv vs Frontier Communications

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Directv

Telecommunications
  • 22 ISSUES RESOLVED
  • 8121 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $920 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Having tv when it does work 23
  • Picture quality 11
  • It was good until you got shady 6
  • Sound quality 6
  • Service installer was courteous 6

Customers don't like

  • Poor customer service92
  • Customer service50
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18

Products by Directv

No items

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Frontier Communications

Telecommunications
Has verified representatives
  • 8 ISSUES RESOLVED
  • 470 COMPANY RESPONSES
  • 1779 TOTAL REVIEWS
  • $2.3M CLAIMED LOSSES
  • $5.1K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Firing frontier 10
  • Nothing so far 10
  • When it was verizon 9
  • Service technicians 8
  • friendly Customer service 7

Customers don't like

  • Very bad customer service94
  • Poor service28
  • False billing pratice25
  • Poor communication18
  • False representation17

Products by Frontier Communications

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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