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Directv

Telecommunications
  • 28 ISSUES RESOLVED
  • 9850 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $833 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Picture quality 29
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service313
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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FreedomPop

Telecommunications
  • 3 ISSUES RESOLVED
  • 198 TOTAL REVIEWS
  • $10.3K CLAIMED LOSSES
  • $131 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Possibility of free internet 5
  • Free 500mb 4
  • Price 3
  • Possibility of free cell service 3
  • Idea for affordable cellular service 3

Customers don't like

  • Unauthorized billing of services4
  • Deceit and devious billing practices4
  • Altogether bad4
  • Receiving a broken phone and not getting a refund3
  • Lied about their return policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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