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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9393 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $852 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service335
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved25
  • Deceptive practices24
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Freedompop

Telecommunications
  • 1 ISSUES RESOLVED
  • 122 TOTAL REVIEWS
  • $6.6K CLAIMED LOSSES
  • $138 AVERAGE LOSS
1.3
Customer service
Diversity of Products or Services
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Possibility of free internet 4
  • Free 500mb 3
  • Possibility of free cell service 3
  • Idea for affordable cellular service 2
  • Mifi 500 hotspot 2

Customers don't like

  • Altogether bad4
  • Customer service3
  • Unauthorized billing of services3
  • Receiving a broken phone and not getting a refund2
  • Reliability2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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