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Directv

Telecommunications
  • 31 ISSUES RESOLVED
  • 11634 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $916 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Picture quality 29
  • Having tv when it does work 24
  • Service installer was courteous 21
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service356
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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Fairpoint

Telecommunications
  • 2 ISSUES RESOLVED
  • 107 TOTAL REVIEWS
  • $27.4K CLAIMED LOSSES
  • $741 AVERAGE LOSS
1.2
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Customer service 3
  • Some of customer service 2
  • Having internet 2
  • People at 1st 1
  • One of few options in the area 1

Customers don't like

  • Long waiting time4
  • Technical support3
  • Fairpoint3
  • Billing practices3
  • Wasting my time2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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