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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9387 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $853 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service335
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved25
  • Deceptive practices24
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Element Electronics

Appliances and Electronics
  • 2 ISSUES RESOLVED
  • 412 TOTAL REVIEWS
  • $42K CLAIMED LOSSES
  • $362 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Price 4
  • Picture 4
  • So far ok 3
  • Tv when it worked 3
  • Tv works all the time 2

Customers don't like

  • Poor product9
  • Poor product and customer service9
  • I think they are not honorable5
  • Difficulty of warranty use4
  • Poor customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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