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Directv

Telecommunications
  • 30 ISSUES RESOLVED
  • 11439 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $918 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Picture quality 28
  • Having tv when it does work 24
  • Service installer was courteous 21
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service356
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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Efax

Telecommunications
  • 0 ISSUES RESOLVED
  • 86 TOTAL REVIEWS
  • $4.6K CLAIMED LOSSES
  • $117 AVERAGE LOSS
1.4
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Prompt efficient service 2
  • Fact that i can fax from my computer 2
  • You can check in any time you like 1
  • When the service worked 1

Customers don't like

  • No online or email cancelation3
  • Customer service3
  • Would not refund prorated payment for unused 10 months2
  • Rude customer service2
  • Price2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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