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Directv

Telecommunications
  • 28 ISSUES RESOLVED
  • 9781 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $837 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Picture quality 30
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Good programming 14

Customers don't like

  • Poor customer service341
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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EarthLink

Telecommunications
  • 0 ISSUES RESOLVED
  • 70 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $9K AVERAGE LOSS
1.3
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • I havent liked at all 1
  • Connectivity 1

Customers don't like

  • Especially non-english yokels3
  • Customer service3
  • Too aggressive trying to delay cancellation2
  • Tech support2
  • Hustling modems2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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