PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dish Network and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dish Network
Directv

Dish Network and Directv Overview

Total reviews
2530
12975
Company responses
0
0
Issues resolved
10
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12975 reviews. It is 10445 reviews more than Dish Network received since Oct 20, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dish Network customer support team and Directv customer service.

Dish Network and Directv Consumer Ratings

Rank
215 out of 1945 in Telecommunications category
218 out of 1945 in Telecommunications category
Customer service
175 in category
167 in category
Product or Service Quality
168 in category
148 in category
Diversity of Products or Services
197 in category
119 in category

According to consumer ratings and reviews, Dish Network ranks 3 points higher in the Telecommunications category than Directv. People gave Dish Network 1.4 stars for Customer service criterion in Telecommunications category and it is 386 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 394 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Dish Network. Regarding Diversity of Products or Services criterion, consumers gave Dish Network 1.8 stars and it is 65% greater than other in category. Directv however was rated 2.1 stars and it is 79% greater than other in category.

Dish Network and Directv Rating Details

Customer service
1.4 (739 reviews)
1.4 (4138 reviews)
Reviewer's quote

I have never experienced customer service at this level before. They are rude and unhelpful. They could not provide my service because of there mistake and continued to bill me...

juney G

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita
Product or Service Quality
1.7 (676 reviews)
1.8 (3776 reviews)
Reviewer's quote

Constantly freezing up everyday for 2 weeks! WTF

PissedConsumer1678664

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss
Diversity of Products or Services
1.8 (673 reviews)
2.1 (3741 reviews)
Reviewer's quote

hours waiting on the fricken phone!!! hours, and hours waiting, customer service does not even now what NHL CEnter ice is!! hours waiiting for customer service........so pissed! orded nhl center ice twice now this season and still no game.

Kurt

After 4 weeks trying to have newer boxes installed they first told me to cancel my contract after making me set up a new 2 year agreement and restart it no tv for a week though, after finial getting someone in the Us they figured out how to clear their computer and sent new boxes, only to not be...

Syrena

Dish Network and Directv Pros and Cons

Pros
  • Ease of use
  • Hopper
  • Fox programming
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Breech of contract
  • Service
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Dish Network and Directv Most Positive Reviews

Top rated reviews
5

Global life and accident insurance company is an advertiser that has advertisements included in with your Dish monthly b...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Dish Network and Directv Most Critical Reviews

Lowest rated reviews
1

Every time I received my bill, it was incorrect. Then when I cancelled, I had a 200.00 visa card from Direct TV to chang...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Dish Network and Directv Latest Reviews

Recent published reviews

I always watch channel 237. Now since I am on a new plan it keeps going out and saying Partial Signal Loss. Yet all the...

Read all 2530 reviews

I listen to Mark Levin radio program daily and the reoccurring commercial of the son who was cut from tryouts on the...

Read all 12975 reviews

Dish Network and Directv Products and Services

Most reviewed product and services
  • Dish Network Tv Service (386 reviews)
  • Dish Network Customer Care (212 reviews)
  • Dish Network Account (193 reviews)
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)