PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dish Network and DIRECTV as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dish Network
DIRECTV

Dish Network and DIRECTV Overview

Total reviews 4967 14076
Company responses 0 0
Issues resolved 36 56

Dish Network and DIRECTV Consumer Ratings

Rank
421 out of 2019 in Telecommunications category
425 out of 2019 in Telecommunications category
Customer service
422 in category
399 in category
Product or Service Quality
363 in category
320 in category
Diversity of Products or Services
398 in category
256 in category
Price Affordability
492 in category
514 in category

Dish Network and DIRECTV Rating Details

Customer service
1.4
(1776 reviews)
1.4
(4664 reviews)
Reviewer's quote

Before I sent this letter, I spoke with a Ryan Vogler in their Corporate office and two other ladies in Customer Service (I am sorry but I couldnt understand their names due to their heavy accents): Good morning. I am hoping to reach out to someone that understands what customer service is all...

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The customer service Rey. would cut me off each time I said all I wanted was to end service. The after I ask to speak to someone in charge that could help Rey hung up om me...

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Product or Service Quality
1.7
(1578 reviews)
1.8
(4250 reviews)
Reviewer's quote

We are canceling our service with Dish, we and In order to do this, we are being fined $260. After paying $75 a month to rent their equipment and $100 for service, being fine to cut the service is outrageous. The service is expensive and is not reliable, we had far too many interruptions and loss...

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I continued the service with the understanding my cost wouldnt go up anymore. Three months later my cost went up because according to DirecTV my promotion ended even though I wasnt under a promotion deal. After this happening numerous times I canceled my service and got YouTube Tv for less then 1/2...

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Diversity of Products or Services
1.8
(1526 reviews)
2
(4189 reviews)
Reviewer's quote

...The only thing dish cares about is selling you more products..

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...Now they want their $200 for their services for a month that I cancelled and will not offer any comments except "that is our Policy". We used their services for years paying over $200 a month for it. Our equipment was so old that they didn't want it back and told us to recycle it...

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Price Affordability
1.7
(1521 reviews)
1.6
(4026 reviews)
Reviewer's quote

It took 1-1/2 hours on the phone with four different customer service representatives each of them pitching additional temporary price cuts. I was passed from rep to rep hearing more and more sales pitches and borderline harassment to remain a customer. This should have been an easy process, but...

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I stayed with directv longer then I should, but when I finally went to a different service I was flooded with calls why I left and we have a great package price for you! When I asked for better pricing as a subscriber didn't happen. After I left then here comes the "better" pricing. Then when you...

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Dish Network and DIRECTV Pros and Cons

Pros
  • No pros
  • Hopper
  • Ease of use
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Breech of contract
  • Service
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Dish Network and DIRECTV Most Positive Reviews

Top rated reviews
5

Screen froze but the batteries needed to be changed. The technician let me know that could be the problem and it...

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5

Another pissed off ( long time customer). The new screen sucks. And most everyone I talk to about it feels the same...

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5

Hey I'm upset because my cable has been out for a while and I'm not happy I am not at all happy and I'm upset and very...

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5

The bill rate was to expensive and he took the time and changed my package I am satisfied with what he did for me

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Dish Network and DIRECTV Most Critical Reviews

Lowest rated reviews
1

I have had to call multiple times for the same reason of faulty equipment and even had svc out. They refuse to replace...

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1

Lousy service!!! Get back to using humans & from USA! I’m an excellent customer & couldn’t get anything done, still no...

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1

They helped themselves to my checking account without my authorization. I was having heart problems and had been...

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1

I hope you are enjoying your Saturday.
As I write, I have wasted 6 hours and 11 minutes of my Saturday waiting for a tech...

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Dish Network and DIRECTV Latest Reviews

Recent published reviews
No votes

Been with dish for over 3yrs, got plan reduced and had auto bank draft.
Woke up to no service, said it was cancelled and...

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No votes

Spent a long time on the phone with tech support and got nowhere. All suggestions failed. Now no tv to watch.

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No votes

IWe had strong winds and the cables got lose please call me I dont have time to write all day u call me now or I call...

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No votes

Waited two and a half months for instillation ,they said 2 days because my neighbor had it ,they charge me two months...

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