PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DIRECTV and Dish Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DIRECTV
Dish Network

DIRECTV and Dish Network Overview

Total reviews 14076 4967
Company responses 0 0
Issues resolved 56 36

DIRECTV and Dish Network Consumer Ratings

Rank
425 out of 2019 in Telecommunications category
421 out of 2019 in Telecommunications category
Customer service
398 in category
421 in category
Product or Service Quality
320 in category
362 in category
Diversity of Products or Services
256 in category
397 in category
Price Affordability
513 in category
491 in category

DIRECTV and Dish Network Rating Details

Customer service
1.4
(4664 reviews)
1.4
(1776 reviews)
Reviewer's quote

The customer service Rey. would cut me off each time I said all I wanted was to end service. The after I ask to speak to someone in charge that could help Rey hung up om me...

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Before I sent this letter, I spoke with a Ryan Vogler in their Corporate office and two other ladies in Customer Service (I am sorry but I couldnt understand their names due to their heavy accents): Good morning. I am hoping to reach out to someone that understands what customer service is all...

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Product or Service Quality
1.8
(4250 reviews)
1.7
(1578 reviews)
Reviewer's quote

I continued the service with the understanding my cost wouldnt go up anymore. Three months later my cost went up because according to DirecTV my promotion ended even though I wasnt under a promotion deal. After this happening numerous times I canceled my service and got YouTube Tv for less then 1/2...

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We are canceling our service with Dish, we and In order to do this, we are being fined $260. After paying $75 a month to rent their equipment and $100 for service, being fine to cut the service is outrageous. The service is expensive and is not reliable, we had far too many interruptions and loss...

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Diversity of Products or Services
2
(4189 reviews)
1.8
(1526 reviews)
Reviewer's quote

...Now they want their $200 for their services for a month that I cancelled and will not offer any comments except "that is our Policy". We used their services for years paying over $200 a month for it. Our equipment was so old that they didn't want it back and told us to recycle it...

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...The only thing dish cares about is selling you more products..

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Price Affordability
1.6
(4026 reviews)
1.7
(1521 reviews)
Reviewer's quote

I stayed with directv longer then I should, but when I finally went to a different service I was flooded with calls why I left and we have a great package price for you! When I asked for better pricing as a subscriber didn't happen. After I left then here comes the "better" pricing. Then when you...

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It took 1-1/2 hours on the phone with four different customer service representatives each of them pitching additional temporary price cuts. I was passed from rep to rep hearing more and more sales pitches and borderline harassment to remain a customer. This should have been an easy process, but...

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DIRECTV and Dish Network Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • No pros
  • Hopper
  • Ease of use
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Breech of contract
  • Service

DIRECTV and Dish Network Most Positive Reviews

Top rated reviews
5

The bill rate was to expensive and he took the time and changed my package I am satisfied with what he did for me

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5

Hey I'm upset because my cable has been out for a while and I'm not happy I am not at all happy and I'm upset and very...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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5

Screen froze but the batteries needed to be changed. The technician let me know that could be the problem and it...

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DIRECTV and Dish Network Most Critical Reviews

Lowest rated reviews
1

I had DirecTv for 23 years ending in 2023. The last three years was a constant fight because every three months my cost...

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1

I have had to call multiple times for the same reason of faulty equipment and even had svc out. They refuse to replace...

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1

TV service has been a total disaster since AT &T has taken over Direct-TV! This is what I have experienced:
Unexpected di...

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1

We opened an account with Dish a few months ago. They started off with a lie. Many questions were asked about their...

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DIRECTV and Dish Network Latest Reviews

Recent published reviews
No votes

Spent a long time on the phone with tech support and got nowhere. All suggestions failed. Now no tv to watch.

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No votes

Been with dish for over 3yrs, got plan reduced and had auto bank draft.
Woke up to no service, said it was cancelled and...

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No votes

Waited two and a half months for instillation ,they said 2 days because my neighbor had it ,they charge me two months...

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No votes

IWe had strong winds and the cables got lose please call me I dont have time to write all day u call me now or I call...

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