PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Dish Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Dish Network

Directv and Dish Network Overview

Total reviews
13135
2628
Company responses
0
0
Issues resolved
41
10

Directv and Dish Network Consumer Ratings

Rank
220 out of 1424 in Telecommunications category
218 out of 1424 in Telecommunications category
Customer service
175 in category
178 in category
Product or Service Quality
149 in category
180 in category
Diversity of Products or Services
128 in category
206 in category
Price Affordability
278 in category
262 in category

Directv and Dish Network Rating Details

Customer service
1.4 (4215 reviews)
1.4 (781 reviews)
Reviewer's quote

...So I asked customer service what day do I call to end service she instructed me of the day to call. ( Direct TV bills a month in advance). So I called the day they suggested and paid my bill asked if this my final bills ( answered yes) ( check recorded records) answered we bill in advance...

Read full review

I called dish customer service today and was asking about my gift card I was promised would be here in three weeks when I agreed to use dish. Last week I received an email from customer service saying my gift card was mailed and it could take 14 days to receive it. Mail service is not that slow and...

Read full review
Product or Service Quality
1.8 (3860 reviews)
1.7 (716 reviews)
Reviewer's quote

No service on tv,three times repair guys came out and could not do any thing for are genie system,i paid till end of month and cancelled service they still billed me for a year of service about 500 bucks . i want my money back,why should i pay for tv i cant watch and the repair guys said theres...

Read full review

On June 26, 2020 we had a service technician named Obadiah come to our home in Carriere, Mississippi because we had lost reception on several channels for months. He went above and beyond defining our problems and determined that our old dish, which had been on our house for 19 years, needed to be...

Read full review
Diversity of Products or Services
2 (3819 reviews)
1.8 (710 reviews)
Reviewer's quote

Need to change products but need a number is not a 1-800 number as won't work from where I am during pandemic. Nothing on website was any help, no chat available. When contract up likely will not stay with them if this is an indication of their customer service..

Read full review

...on a pay in advance account for several years and that there is no way I can owe a bill because with a pay in advance account I have to "pay in advance" for services to be used. I called corporate and they also argued that I owed a bill that they authorized WITHOUT MY CONSENT. This is a horrible company to be with and they need to be stopped...

Read full review
Price Affordability
1.6 (3636 reviews)
1.7 (678 reviews)
Reviewer's quote

...Had fairly good service except for a few issues the price just kept going up. Looked around and changed to the other guy..

Read full review

...Never seen a business get away with the price hikes they have , the customer service that just isn't or the way a customer is threatened to try to get them to stay . Unbelievable that theres really no regulation for consumer protection against companies like this..

Read full review

Directv and Dish Network Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • Ease of use
  • Hopper
  • Fox programming
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Breech of contract
  • Service

Directv and Dish Network Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Read full review
5

Global life and accident insurance company is an advertiser that has advertisements included in with your Dish monthly b...

Read full review
5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

Read full review
5

With hundreds of channels available on satellite TV it is amazing how there is usually nothing on that you want to watch...

Read full review

Directv and Dish Network Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Read full review
1

Every time I received my bill, it was incorrect. Then when I cancelled, I had a 200.00 visa card from Direct TV to chang...

Read full review
1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

Read full review
1

We had Dish for cable and ended up moving before our contract expired. Upon moving, the tech came out to install the sat...

Read full review

Directv and Dish Network Latest Reviews

Recent published reviews
3.9

They increased my mom's basic TV from $60 to $100 so we had to cancel after being customers for over 20 years. The...

Read full review
1

Raise your bill without notifying you. Definitely do not live up to their word. Increase the welcome package when it...

Read full review
1

I do believe my contract ends next month. If you dont stop the disgraceful commercials where some black comic comes on e...

Read full review
3.7

On June 26, 2020 we had a service technician named Obadiah come to our home in Carriere, Mississippi because we had...

Read full review

Directv and Dish Network Products and Services

Most reviewed product and services
  • Directv Tv Service (2724 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1233 reviews)
  • Dish Network Tv Service (400 reviews)
  • Dish Network Customer Care (234 reviews)
  • Dish Network Tv Package (214 reviews)