PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Dish Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Dish Network

Directv and Dish Network Overview

Total reviews
12970
2530
Company responses
0
0
Issues resolved
40
10

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12970 reviews. It is 10440 reviews more than Dish Network received since Oct 20, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Directv customer support team and Dish Network customer service.

Directv and Dish Network Consumer Ratings

Rank
218 out of 1945 in Telecommunications category
215 out of 1945 in Telecommunications category
Customer service
169 in category
177 in category
Product or Service Quality
148 in category
169 in category
Diversity of Products or Services
119 in category
200 in category

According to consumer ratings and reviews, Dish Network ranks 3 points higher in the Telecommunications category than Directv. People gave Directv 1.4 stars for Customer service criterion in Telecommunications category and it is 393 points higher than the worst rated brand in this category. At the same time, Dish Network was rated 1.4 stars for Customer service criterion in this category and it is 385 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Directv has a higher rating than Dish Network. Regarding Diversity of Products or Services criterion, consumers gave Directv 2.1 stars and it is 79% greater than other in category. Dish Network however was rated 1.8 stars and it is 64% greater than other in category.

Directv and Dish Network Rating Details

Customer service
1.4 (4137 reviews)
1.4 (739 reviews)
Reviewer's quote

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita

I have never experienced customer service at this level before. They are rude and unhelpful. They could not provide my service because of there mistake and continued to bill me...

juney G
Product or Service Quality
1.8 (3775 reviews)
1.7 (676 reviews)
Reviewer's quote

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss

Constantly freezing up everyday for 2 weeks! WTF

PissedConsumer1678664
Diversity of Products or Services
2.1 (3740 reviews)
1.8 (673 reviews)
Reviewer's quote

After 4 weeks trying to have newer boxes installed they first told me to cancel my contract after making me set up a new 2 year agreement and restart it no tv for a week though, after finial getting someone in the Us they figured out how to clear their computer and sent new boxes, only to not be...

Syrena

hours waiting on the fricken phone!!! hours, and hours waiting, customer service does not even now what NHL CEnter ice is!! hours waiiting for customer service........so pissed! orded nhl center ice twice now this season and still no game.

Kurt

Directv and Dish Network Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • Ease of use
  • Hopper
  • Fox programming
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Breech of contract
  • Service

Directv and Dish Network Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

5

Global life and accident insurance company is an advertiser that has advertisements included in with your Dish monthly b...

Directv and Dish Network Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

1

Every time I received my bill, it was incorrect. Then when I cancelled, I had a 200.00 visa card from Direct TV to chang...

Directv and Dish Network Latest Reviews

Recent published reviews
1

I was paying $53.99 a month for direct tv. Am 67 and they jumped up to $99 a month without talking to me or anything unt...

Read all 12970 reviews

I always watch channel 237. Now since I am on a new plan it keeps going out and saying Partial Signal Loss. Yet all the...

Read all 2530 reviews

Directv and Dish Network Products and Services

Most reviewed product and services
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)
  • Dish Network Tv Service (386 reviews)
  • Dish Network Customer Care (212 reviews)
  • Dish Network Account (193 reviews)