PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Dish Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Dish Network

Directv and Dish Network Overview

Total reviews 13304 2687
Company responses 0 0
Issues resolved 41 11

Directv and Dish Network Consumer Ratings

Rank
251 out of 1460 in Telecommunications category
247 out of 1460 in Telecommunications category
Customer service
197 in category
199 in category
Product or Service Quality
171 in category
208 in category
Diversity of Products or Services
136 in category
227 in category
Price Affordability
309 in category
293 in category

Directv and Dish Network Rating Details

Customer service
1.4 (4294 reviews)
1.4 (812 reviews)
Reviewer's quote

Prior to the ATT buyout, I was able to call and discuss pricing easily and positively with members of their customer service team. They always helped me find good discounts and credits, and were always very cordial and thankful of my time with DirecTV. Ever since ATT took over, customer service and...

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I spoke to a Dish Customer Service Rep who told me he was going to process a $40 refund for an over-payment. He also said, my bill would continue to be reduced by $40+ dollars if I signed up for an additional 2-year contract. Not only did he not give me a refund, my bill is now $80 higher!!! This...

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Product or Service Quality
1.8 (3926 reviews)
1.7 (737 reviews)
Reviewer's quote

I called the and cancelled their service . Week goes by and I call again for the boxes said I could keep the equipment. They told me in billing that I cant cancel until the middle of the month...

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...Cable company is paying off my Dish account and bundling internet service. Saving $. Goodbye Dish...

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Diversity of Products or Services
2 (3891 reviews)
1.8 (734 reviews)
Reviewer's quote

I have been fraudulently charged for 3 months for services I didnt order nor am I receiving. I have tried for 3 months to get these charges removed. Just yesterday I was on the phone with them for over 2 hours, again unsuccessfully! The last representative I talked to said he cant find my account...

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...on a pay in advance account for several years and that there is no way I can owe a bill because with a pay in advance account I have to "pay in advance" for services to be used. I called corporate and they also argued that I owed a bill that they authorized WITHOUT MY CONSENT. This is a horrible company to be with and they need to be stopped...

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Price Affordability
1.6 (3706 reviews)
1.7 (700 reviews)
Reviewer's quote

...through to someone, who can actually help, most drag it out,, only to tell you they cannot ""fix""it OR TO GIVE YOU???DISCOUNT OFF REGULAR==SUPER INFLATED PRICES,? and we have spent no less than 100 hrs with them, most of the time they act as if it is resolved, then the bill is ok for two-months,, then bam= twice the price'=i. e-...

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...Price for new customers is 20 plus dollars cheaper. Try and negotiate, and they say sorry that is the way it is!..

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Directv and Dish Network Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • Ease of use
  • Hopper
  • Fox programming
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Customer service
  • Breech of contract
  • Service

Directv and Dish Network Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

Global life and accident insurance company is an advertiser that has advertisements included in with your Dish monthly b...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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5

With hundreds of channels available on satellite TV it is amazing how there is usually nothing on that you want to watch...

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Directv and Dish Network Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

Every time I received my bill, it was incorrect. Then when I cancelled, I had a 200.00 visa card from Direct TV to chang...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

We had Dish for cable and ended up moving before our contract expired. Upon moving, the tech came out to install the sat...

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Directv and Dish Network Latest Reviews

Recent published reviews
1

I called the and cancelled their service . Week goes by and I call again for the boxes said I could keep the equipment....

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1

We called in today in order to resolve a problem with our guide feature from our remote. The customer service department...

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1

Youve already screwed your customers out of our local CW channel. Do you really think they will put up with you not...

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1

First dish came out and installed the wally not 25 min. when he left Our TV went out. So I called damage control they...

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Directv and Dish Network Products and Services

Most reviewed product and services
  • Directv Tv Service (2733 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1018 reviews)
  • Dish Network Tv Service (403 reviews)
  • Dish Network Tv Package (218 reviews)
  • Dish Network Receiver (121 reviews)