PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Express and RushCard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Express
RushCard

Direct Express and RushCard Overview

Total reviews
946
3630
Company responses
0
0
Issues resolved
9
4

RushCard was first mentioned on PissedConsumer on Oct 21, 2011 and since then this brand received 3630 reviews. It is 2684 reviews more than Direct Express received since Jun 6, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Direct Express customer support team than with RushCard customer service.

Direct Express and RushCard Consumer Ratings

Rank
30 out of 359 in Cards category
37 out of 359 in Cards category
Customer service
29 in category
36 in category
Reliability
23 in category
18 in category
Website
32 in category
31 in category

According to consumer ratings and reviews, Direct Express ranks 7 points higher in the Cards category than RushCard. People gave Direct Express 1.4 stars for Customer service criterion in Cards category and it is 53 points higher than the worst rated brand in this category. At the same time, RushCard was rated 1.3 stars for Customer service criterion in this category and it is 46 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that RushCard has a higher rating than Direct Express. Regarding Website criterion, consumers gave Direct Express 1.5 stars and it is 61% greater than other in category. RushCard however was rated 1.6 stars and it is 62% greater than other in category.

Direct Express and RushCard Rating Details

Customer service
1.4 (386 reviews)
1.3 (1297 reviews)
Reviewer's quote

Cannot reach a customer service representative for a week therefore cannot access my SSDI funds. Despicable!..

Niara

Rushcard no longer has a live customer service agent that u can talk 2 only live chat which is REDICULIOUS!!! LOOKING 4 A NEW COMPANY &;;;;;;; I HAVE BEEN WITH THEM SINCE 2003..

PissedConsumer1768757
Reliability
1.4 (361 reviews)
1.5 (1143 reviews)
Reviewer's quote

Won’t let me take money off my card

Talor

My name is not Javia first of all. No one coukd really help. Tells me to call customer support and they were no help.

Javia
Website
1.5 (347 reviews)
1.6 (1327 reviews)
Reviewer's quote

...When you get to talk to a real person they refer you to the website. That doesn't work either. I filled up all the information and the system keep telling me that I have an error...

PissedConsumer1769455

...Ive tried the number on my card and the number on the website and neither work. I need to speak with someone about this issue and if its not resolved,i will go to a credit union where i know for a fact i will always be able to speak with someone and get my money. Ill be waiting..

PissedConsumer1610291

Direct Express and RushCard Pros and Cons

Pros
  • Convienance of the card
  • Worked great until now
  • Lack of fees is nice
  • Early deposit
  • Direct deposit
  • Two day early check
Cons
  • Customer service
  • Lack of service
  • I hate direct express
  • Bad very bad customer service
  • I do not have access to my funds following their maintenance
  • no one is answering the phones to reassure us as consumers

Direct Express and RushCard Most Positive Reviews

Top rated reviews
5

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2,...

5

I recieved a email and text from rushcars on friday about the systems being down. they did inform me about these...

Direct Express and RushCard Most Critical Reviews

Lowest rated reviews
1

DirectExpress Card not working despite Deposit from Social Security having been made to them, & there is no...

1

The worst prepaid card company I ever had. They blocked my account after I buy a load from money gram, after they took...

Direct Express and RushCard Latest Reviews

Recent published reviews
1.9

Won’t let me take money off my card

Read all 946 reviews

Nothing happened , i need to talk to customer service

Read all 3630 reviews

Direct Express and RushCard Products and Services

Most reviewed product and services
  • Direct Express Debit Card (226 reviews)
  • Direct Express Customer Care (133 reviews)
  • Direct Express Account (88 reviews)
  • Rushcard Account (413 reviews)
  • Rushcard Prepaid Card (406 reviews)
  • Rushcard Customer Care (302 reviews)