PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Express and RushCard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Express
RushCard

Direct Express and RushCard Overview

Total reviews 1508 4460
Company responses 0 0
Issues resolved 17 10

Direct Express and RushCard Consumer Ratings

Rank
27 out of 204 in Cards category
38 out of 204 in Cards category
Customer service
23 in category
40 in category
Reliability
16 in category
22 in category
Product or Service Quality
24 in category
30 in category
Website
27 in category
34 in category

Direct Express and RushCard Rating Details

Customer service
1.6 (575 reviews)
1.3 (1565 reviews)
Reviewer's quote

Every time I call I get cut off or hung up on when the automatic service transfers me to customer service. I need a replacement card cause my old card is due for renewal in 2 weeks and Ive not received my new card yet..

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...Very poor customer service as well! And why can't I speak to a damn supervisor about what's going on?! UNACCEPTABLE!!..

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Reliability
1.6 (525 reviews)
1.5 (1393 reviews)
Reviewer's quote

...No reliability. Un-accountable when errors or fraud has taken place. And you will be charged to access the very little disability income you have..

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I went to look for my card at my house . And it feel out side some where.

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Product or Service Quality
1.6 (507 reviews)
1.5 (1596 reviews)
Reviewer's quote

...It's a garbage service I will never use this card again. It honestly feels like scam site. If I could I would rate 0 stars..

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...Would NEVER EVER use this stupid card service not use it myself ever again! -Smfh..

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Website
1.7 (500 reviews)
1.6 (1557 reviews)
Reviewer's quote

...Calling the number on my card is useless, as is their website. It seems all avenues of recourse are hidden very well by ALL concerned..

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All they keep telling me is go to their website. I will be looking into how to take these people to court because now I feel like I'm being withheld something that is rightfully mine and this is so wrong to do to innocent hard-working people. If anyone is reading this, please do not go through rush...

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Direct Express and RushCard Pros and Cons

Pros
  • Convienance of the card
  • Worked great until now
  • Most of the time no problems
  • Early deposit
  • Direct deposit
  • Getting money early
Cons
  • Customer service
  • Lack of service
  • I hate direct express
  • Customer service
  • Bad very bad customer service
  • I do not have access to my funds following their maintenance

Direct Express and RushCard Most Positive Reviews

Top rated reviews
5

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2,...

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5

I recieved a email and text from rushcars on friday about the systems being down. they did inform me about these...

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5

On my first balance review /withdraw my acct showed a bal of 450$ insteadof my whole bal of 800$ and i dont know how...

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5

What happened to the online site also no answer due to high volume of calls. I pray this gets resolved money is tied up...

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Direct Express and RushCard Most Critical Reviews

Lowest rated reviews
1

DirectExpress Card not working despite Deposit from Social Security having been made to them, & there is no...

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1

The worst prepaid card company I ever had. They blocked my account after I buy a load from money gram, after they took...

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1

My husband and I just got off the phone with u people ihave told you over snd over to discuss any and all transactions...

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1

My Wife was in a really bad car accident and the money from the person who hit her insurance company was deposited on a...

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Direct Express and RushCard Latest Reviews

Recent published reviews
No votes

Just need knew Direct Express card mailed to Angel George PO BOX 272 MANILA ARKANSAS 72442. My card was stolen while at...

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4

I went to look for my card at my house . And it feel out side some where.

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No votes

I lost my first card and now I'm trying to get another one

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1.2

I have been trying to get a cash advance for $2,260 to secure my damn apartment and it won't allow the tellers to do...

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Direct Express and RushCard Products and Services

Most reviewed product and services
  • Direct Express Debit Card (269 reviews)
  • Direct Express Customer Care (185 reviews)
  • Direct Express Account (132 reviews)
  • Rushcard Account (449 reviews)
  • Rushcard Prepaid Card (412 reviews)
  • Rushcard Customer Care (333 reviews)