PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and Direct Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
Direct Express

Netspend and Direct Express Overview

Total reviews 2382 1567
Company responses 0 0
Issues resolved 17 18

Netspend and Direct Express Consumer Ratings

Rank
46 out of 204 in Cards category
28 out of 204 in Cards category
Customer service
No votes
24 in category
Website
No votes
26 in category
Reliability
No votes
16 in category
Product or Service Quality
No votes
26 in category

Netspend and Direct Express Rating Details

Customer service
No votes
1.6 (592 reviews)
Reviewer's quote

...put a social number, which I do not have, I asked for my money to be returned and I lost the first check they sent me, then I tried months ago to contact a customer service agent and they don't help me, and I keep trying to get help and can never communicate, expect more from that...

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There is absolutely no way to talk to a live person when you call the customer service number. I forgot my pin number/password and now I can't get my money off of this direct express debit card. SUCKS!!! I have now had my SSA $ put on my regular checking account but I have hundreds of dollars on...

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Website
No votes
1.7 (523 reviews)
Reviewer's quote

...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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...rong, I'm not seeing a certain item in the category it's in! Dude, I don't give a *** what they're seeing, I'm trying to tell what I'm seeing and where on the website and he keeps talking over me telling me it's not there!! None of this crap would be happening if you *** would make it possible to email, then I could send a screenshot of what I'm seeing and why I'm confused! Surely there's a more convenient, courteous, and updated system for social security to get us our money!! When you aren't even getting over $10,000 a year, it's pointless ...

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Reliability
No votes
1.6 (541 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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...No reliability. Un-accountable when errors or fraud has taken place. And you will be charged to access the very little disability income you have..

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Product or Service Quality
No votes
1.6 (527 reviews)
Reviewer's quote

I cant get customer service representative on the phone very irritating that I have to go through several automatic machines. I dont have the card number to enter to process refund because account was temporarily closed..

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Direct Express Government Debit card service is the most *** card service in the Entire Galaxy they were going to send me my debit card until we got to the part about them sending me a text to prove Exactly who I am I forgot that my phone had fell into some water so my Notification app had been...

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Netspend and Direct Express Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Ease of use
  • Convienance of the card
  • Worked great until now
  • Most of the time no problems
Cons
  • Poor customer service
  • Zero on customer service
  • Blocked account
  • Customer service
  • Lack of service
  • I hate direct express

Netspend and Direct Express Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2,...

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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5

On my first balance review /withdraw my acct showed a bal of 450$ insteadof my whole bal of 800$ and i dont know how...

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Netspend and Direct Express Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

DirectExpress Card not working despite Deposit from Social Security having been made to them, & there is no...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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1

My husband and I just got off the phone with u people ihave told you over snd over to discuss any and all transactions...

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Netspend and Direct Express Latest Reviews

Recent published reviews
2.2

I need HELP Please I don't know why I can't log in my account I need to get my account unlocked asap.

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No votes

I reported to the police I still had over $300.00 dollars on it I would like it back yr. Security sucks big time .I...

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No votes

WtfSHIT I just want gamble online Damn. This stupid card not going thru

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No votes

Card was stolen woth my wallet and cant access my money and cant pay my bills

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Netspend and Direct Express Products and Services

Most reviewed product and services
  • Netspend Prepaid Card (390 reviews)
  • Netspend Deposit (121 reviews)
  • Netspend Prepaid Card Activation (108 reviews)
  • Direct Express Debit Card (271 reviews)
  • Direct Express Shipping Service (93 reviews)
  • Direct Express Card Replacement (84 reviews)