PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and Direct Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
Direct Express

Netspend and Direct Express Overview

Total reviews
2146
944
Company responses
0
0
Issues resolved
12
9

Netspend was first mentioned on PissedConsumer on May 14, 2008 and since then this brand received 2146 reviews. It is 1202 reviews more than Direct Express received since Jun 6, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Netspend customer support team and Direct Express customer service.

Netspend and Direct Express Consumer Ratings

Rank
33 out of 359 in Cards category
37 out of 359 in Cards category
Customer service
32 in category
29 in category
Website
28 in category
32 in category
Reliability
29 in category
23 in category

According to consumer ratings and reviews, Netspend ranks 4 points higher in the Cards category than Direct Express. People gave Netspend 1.3 stars for Customer service criterion in Cards category and it is 51 points higher than the worst rated brand in this category. At the same time, Direct Express was rated 1.4 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Netspend has a higher rating than Direct Express. Regarding Reliability criterion, consumers gave Netspend 1.4 stars and it is 65% greater than other in category. Direct Express however was rated 1.4 stars and it is 72% greater than other in category.

Netspend and Direct Express Rating Details

Customer service
1.3 (897 reviews)
1.4 (385 reviews)
Reviewer's quote

...When I returned home, I called NetSpend customer service. I was asked to enter my card number. I entered the number which had been cancelled...

Brady B

Cannot reach a customer service representative for a week therefore cannot access my SSDI funds. Despicable!..

Niara
Website
1.7 (885 reviews)
1.5 (346 reviews)
Reviewer's quote

...also the website says you need to pay $0. 50 to call and check the balance. I cant even call them to unlock my account because I don't have a phone..

PissedConsumer1710593

...When you get to talk to a real person they refer you to the website. That doesn't work either. I filled up all the information and the system keep telling me that I have an error...

PissedConsumer1769455
Reliability
1.4 (843 reviews)
1.4 (359 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

PissedConsumer867953

I CALLED IN TO REPORT MY CARD LOST ON JAN. 6, 2020. THEY SAID IT WOULD TAKE UP TO 10 BUSINESS DAYS TO RECEIVE. I HAVEN'T RECEIVE ANY THING. I'VE CALLED THEM SINCE JAN. 13,2020 UNTIL NOW JAN. 17, 2020 I'VE GOT THE SAME RESPONSE FROM DIFFERENT REPS STATING THAT I WOULD RECEIVE IT BY THURSDAY. I SPOKE...

SHELLY C

Netspend and Direct Express Pros and Cons

Pros
  • Direct deposit
  • Ease of use
  • Frustrating
  • Convienance of the card
  • Worked great until now
  • Lack of fees is nice
Cons
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds
  • Customer service
  • Lack of service
  • I hate direct express

Netspend and Direct Express Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

5

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2,...

Netspend and Direct Express Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

1

DirectExpress Card not working despite Deposit from Social Security having been made to them, & there is no...

Netspend and Direct Express Latest Reviews

Recent published reviews
1.2

I received a netspend debit card for Christmas. The giver lives in another state, so I just got the card last weekend. C...

Read all 2146 reviews

Need someone to call me can't get through with my social security Lost card
132332962946

Read all 944 reviews

Netspend and Direct Express Products and Services

Most reviewed product and services
  • Netspend Account (382 reviews)
  • Netspend Prepaid Card (354 reviews)
  • Netspend Customer Care (150 reviews)
  • Direct Express Debit Card (224 reviews)
  • Direct Express Customer Care (133 reviews)
  • Direct Express Account (88 reviews)