PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and Direct Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
Direct Express

Netspend and Direct Express Overview

Total reviews
2370
1524
Company responses
0
0
Issues resolved
17
17

Netspend and Direct Express Consumer Ratings

Rank
46 out of 201 in Cards category
30 out of 201 in Cards category
Customer service
38 in category
24 in category
Website
30 in category
27 in category
Reliability
34 in category
19 in category
Product or Service Quality
37 in category
25 in category

Netspend and Direct Express Rating Details

Customer service
1.3 (983 reviews)
1.6 (569 reviews)
Reviewer's quote

However, when you call customer service you expect, at a minimum, to be able to understand the person you are speaking to. I know they are speaking in their dialect and that is not the issue. Netspend makes so much money, why must they outsource their customer service calls? I ordered a replacement...

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I try to used my card on paid pay but I put the wrong pin in three time and it blocked my card , call in to customer service but they can help cause I call from a different phone and my phone is off and I can pay the bill cause my card is lock ..

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Website
1.7 (962 reviews)
1.7 (496 reviews)
Reviewer's quote

...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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...Calling the number on my card is useless, as is their website. It seems all avenues of recourse are hidden very well by ALL concerned..

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Reliability
1.4 (917 reviews)
1.6 (522 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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...No reliability. Un-accountable when errors or fraud has taken place. And you will be charged to access the very little disability income you have..

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Product or Service Quality
1.4 (894 reviews)
1.7 (503 reviews)
Reviewer's quote

...So my questions is, How is this customer service? And how is this helping the customer by blocking the customer from using their card after I complied and proved many times? Somebody please help me. I don't know what else to do..

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Point Blank! Depending on the day you call ( which is actually after midnight in order to get a live customer service representative), is like playing Russian Roulette ( pun intended). Very inconsistent each time you call. The only thing they are consistent at is asking for your Social Security...

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Netspend and Direct Express Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Ease of use
  • Convienance of the card
  • Worked great until now
  • Most of the time no problems
Cons
  • Poor customer service
  • Zero on customer service
  • Not solving the customer issues
  • Customer service
  • Lack of service
  • I hate direct express

Netspend and Direct Express Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2,...

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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5

On my first balance review /withdraw my acct showed a bal of 450$ insteadof my whole bal of 800$ and i dont know how...

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Netspend and Direct Express Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

DirectExpress Card not working despite Deposit from Social Security having been made to them, & there is no...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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1

My husband and I just got off the phone with u people ihave told you over snd over to discuss any and all transactions...

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Netspend and Direct Express Latest Reviews

Recent published reviews
No votes

Everything has been taken care of thank you so much for reaching out to me

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No votes

606_447_2049 this number were in right now

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2.6

Locked my all access account, but won't tell me why unless I send them my personal information via email.
They feel comfo...

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3

I try to used my card on paid pay but I put the wrong pin in three time and it blocked my card , call in to customer...

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Netspend and Direct Express Products and Services

Most reviewed product and services
  • Netspend Account (388 reviews)
  • Netspend Prepaid Card (387 reviews)
  • Netspend Customer Care (160 reviews)
  • Direct Express Debit Card (276 reviews)
  • Direct Express Customer Care (192 reviews)
  • Direct Express Account (124 reviews)