PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Express and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Express
Netspend

Direct Express and Netspend Overview

Total reviews
876
2126
Company responses
0
0
Issues resolved
6
12

Netspend was first mentioned on PissedConsumer on May 14, 2008 and since then this brand received 2126 reviews. It is 1250 reviews more than Direct Express received since Jun 6, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Direct Express customer support team and Netspend customer service.

Direct Express and Netspend Consumer Ratings

Rank
27 out of 362 in Cards category
30 out of 362 in Cards category
Customer service
26 in category
29 in category
Reliability
18 in category
25 in category
Website
29 in category
24 in category

According to consumer ratings and reviews, Direct Express ranks 3 points higher in the Cards category than Netspend. People gave Direct Express 1.4 stars for Customer service criterion in Cards category and it is 52 points higher than the worst rated brand in this category. At the same time, Netspend was rated 1.3 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Direct Express has a higher rating than Netspend. Regarding Website criterion, consumers gave Direct Express 1.6 stars and it is 63% greater than other in category. Netspend however was rated 1.7 stars and it is 69% greater than other in category.

Direct Express and Netspend Rating Details

Customer service
1.4 (366 reviews)
1.3 (885 reviews)
Reviewer's quote

I'm not happy getting this card because i have been trying to get a hold of customer service to activate the card and all they do is hang up on me, if this is what they do then I'm canceling the card all together i don't need it at all..

PissedConsumer1727567

...DEFINITELY NOT, GREAT CUSTOMER SERVICE DEFINITELY NOT. WHEN I TRIED TO CALL AND SPEAK TO SOME ONE FOR THE 10TG TIME I WAS TOLD TO CALL BACK ON NEXT BUSINESS DAY , CUSTOMER SERVICE WAS CLOSED!! TRULY UPSET AND INTEND ON SPEAKING WITH MY LAWYER..

Ridhi
Reliability
1.4 (343 reviews)
1.3 (830 reviews)
Reviewer's quote

never spoke to a real person but 2 times in over 5 years....all automation and not already a subject where you fit....but a real person is necessary, after pushing 7 or 8 buttons....not good service at all

Gwendlyn

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

PissedConsumer867953
Website
1.6 (330 reviews)
1.7 (874 reviews)
Reviewer's quote

...their website is now removed. and. there is no forwarding information..

Dyan L

...also the website says you need to pay $0. 50 to call and check the balance. I cant even call them to unlock my account because I don't have a phone..

PissedConsumer1710593

Direct Express and Netspend Pros and Cons

Pros
  • Convienance of the card
  • Lack of fees is nice
  • Worked great until now
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Customer service
  • Lack of service
  • Fraud
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds

Direct Express and Netspend Most Positive Reviews

Top rated reviews
5

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2,...

5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

Direct Express and Netspend Most Critical Reviews

Lowest rated reviews
1

DirectExpress Card not working despite Deposit from Social Security having been made to them, & there is no...

1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

Direct Express and Netspend Latest Reviews

Recent published reviews

I'm trying to talk to a live person but keeps giving me a robot and wants to charge me please help

Read all 876 reviews

My money not on my card.

Read all 2126 reviews

Direct Express and Netspend Products and Services

Most reviewed product and services
  • Direct Express Debit Card (205 reviews)
  • Direct Express Customer Care (125 reviews)
  • Direct Express Account (84 reviews)
  • Netspend Account (381 reviews)
  • Netspend Prepaid Card (351 reviews)
  • Netspend Customer Care (150 reviews)