PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Express and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Express
Netspend

Direct Express and Netspend Overview

Total reviews 1508 2375
Company responses 0 0
Issues resolved 17 17

Direct Express and Netspend Consumer Ratings

Rank
27 out of 204 in Cards category
45 out of 204 in Cards category
Customer service
23 in category
37 in category
Reliability
16 in category
33 in category
Product or Service Quality
24 in category
36 in category
Website
27 in category
28 in category

Direct Express and Netspend Rating Details

Customer service
1.6 (575 reviews)
1.3 (986 reviews)
Reviewer's quote

Every time I call I get cut off or hung up on when the automatic service transfers me to customer service. I need a replacement card cause my old card is due for renewal in 2 weeks and Ive not received my new card yet..

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...put a social number, which I do not have, I asked for my money to be returned and I lost the first check they sent me, then I tried months ago to contact a customer service agent and they don't help me, and I keep trying to get help and can never communicate, expect more from that...

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Reliability
1.6 (525 reviews)
1.4 (918 reviews)
Reviewer's quote

...No reliability. Un-accountable when errors or fraud has taken place. And you will be charged to access the very little disability income you have..

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But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Product or Service Quality
1.6 (507 reviews)
1.4 (900 reviews)
Reviewer's quote

...It's a garbage service I will never use this card again. It honestly feels like scam site. If I could I would rate 0 stars..

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Recieved no satisfaction from automated customer service. No human contact was offered..

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Website
1.7 (500 reviews)
1.7 (964 reviews)
Reviewer's quote

...Calling the number on my card is useless, as is their website. It seems all avenues of recourse are hidden very well by ALL concerned..

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...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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Direct Express and Netspend Pros and Cons

Pros
  • Convienance of the card
  • Worked great until now
  • Most of the time no problems
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Customer service
  • Lack of service
  • I hate direct express
  • Poor customer service
  • Zero on customer service
  • Blocked account

Direct Express and Netspend Most Positive Reviews

Top rated reviews
5

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2,...

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5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

On my first balance review /withdraw my acct showed a bal of 450$ insteadof my whole bal of 800$ and i dont know how...

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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Direct Express and Netspend Most Critical Reviews

Lowest rated reviews
1

DirectExpress Card not working despite Deposit from Social Security having been made to them, & there is no...

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1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

My husband and I just got off the phone with u people ihave told you over snd over to discuss any and all transactions...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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Direct Express and Netspend Latest Reviews

Recent published reviews
No votes

Just need knew Direct Express card mailed to Angel George PO BOX 272 MANILA ARKANSAS 72442. My card was stolen while at...

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1

Netspend blocked my card where I could not use it , but they let a whole other entity take money from my card without...

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No votes

I lost my first card and now I'm trying to get another one

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1

I bought a card at Walmart to make purchases online and I could never activate it because I am a tourist and had to put...

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Direct Express and Netspend Products and Services

Most reviewed product and services
  • Direct Express Debit Card (269 reviews)
  • Direct Express Customer Care (185 reviews)
  • Direct Express Account (132 reviews)
  • Netspend Prepaid Card (390 reviews)
  • Netspend Account (389 reviews)
  • Netspend Customer Care (161 reviews)