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Direct Express
Netspend

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Direct Express

Direct Express

1.6
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 791 TOTAL REVIEWS
Rank
27 out of 362
in Cards category
Rating Details
Customer service
Reliability
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    1041
  • SUCCESSFUL
    55%
  • AVG CALL DURATION
    02:27
  • ISSUES RESOLVED
    16%
Top Products and Services
1.3
190 reviews
1.5
122 reviews
1.5
82 reviews
Netspend

Netspend

1.5
  • 12 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2088 TOTAL REVIEWS
Rank
31 out of 362
in Cards category
Rating Details
Customer service
Reliability
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    556
  • SUCCESSFUL
    87%
  • AVG CALL DURATION
    03:16
  • ISSUES RESOLVED
    18%
Top Products and Services
1.3
379 reviews
1.4
350 reviews
1.6
149 reviews

How would you compare Direct Express vs Netspend?

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Anonymous
#1658992

I don't trust either company... netspend might have caught the fraud in my account before I lost everything I had to live with on..

but who really knows.... I pray the new bank I am using will be more viligent and actually care about the poor customers

Anonymous
#1622554

Direct Express are crooks and have personally not stand behind their product as stated and net spend has from what I hear from a close friend who has their product so I'm going to chose Net Spend all the way from Personal experience and from what close friends have told to me.

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