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  • 2 ISSUES RESOLVED
  • 338 TOTAL REVIEWS
  • $69.5K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.5
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • Convienance of the card 8
  • Lack of fees is nice 7
  • Security like social security 2
  • Convience of opening account 2
  • Whole package 1

Customers don't like

  • Customer service13
  • I hate direct express7
  • Waiting time on phone4
  • Fraud4
  • Customer service was dreadful4
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Netspend

Cards
  • 11 ISSUES RESOLVED
  • 1643 TOTAL REVIEWS
  • $570K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.5
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • Direct deposit 9
  • Ease of use 7
  • Frustrating 5
  • Send a new card fast 4
  • Online website you can monitor all your transactions and account 4

Customers don't like

  • Poor customer service22
  • Zero on customer service12
  • Mishandling of funds8
  • Lack of concern and timeliness6
  • Blocked account6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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