PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Express and Green Dot Moneypak as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Express
Green Dot Moneypak

Direct Express and Green Dot Moneypak Overview

Total reviews
1525
1364
Company responses
0
0
Issues resolved
17
11

Direct Express and Green Dot Moneypak Consumer Ratings

Rank
30 out of 201 in Cards category
55 out of 201 in Cards category
Customer service
25 in category
49 in category
Reliability
20 in category
43 in category
Product or Service Quality
26 in category
47 in category
Website
28 in category
51 in category

Direct Express and Green Dot Moneypak Rating Details

Customer service
1.6 (570 reviews)
1.2 (528 reviews)
Reviewer's quote

I try to used my card on paid pay but I put the wrong pin in three time and it blocked my card , call in to customer service but they can help cause I call from a different phone and my phone is off and I can pay the bill cause my card is lock ..

Read full review

stay way clear ur customer service stinks..

Read full review
Reliability
1.6 (522 reviews)
1.3 (477 reviews)
Reviewer's quote

...No reliability. Un-accountable when errors or fraud has taken place. And you will be charged to access the very little disability income you have..

Read full review

Green dot is a CRIMINAL ORGANIZATION PERPETRATING FRAUD AND THEFT OF CONSUMER FUNDS ......PERIOD !call your attorney general to prosecutecall yoir attorney general in CA and

Read full review
Product or Service Quality
1.7 (503 reviews)
1.3 (488 reviews)
Reviewer's quote

Point Blank! Depending on the day you call ( which is actually after midnight in order to get a live customer service representative), is like playing Russian Roulette ( pun intended). Very inconsistent each time you call. The only thing they are consistent at is asking for your Social Security...

Read full review

...dollars and then downloaded the app and did everything I was supposed to do when I went to a store it said card denied so I went back and called customer service and I couldnt even get to a representative or a live person the automated voice said that my card in my account are closed and that I could never use Green Dot again and Ive done nothing wrong...

Read full review
Website
1.7 (496 reviews)
1.3 (498 reviews)
Reviewer's quote

...Calling the number on my card is useless, as is their website. It seems all avenues of recourse are hidden very well by ALL concerned..

Read full review

This is bullsh** can't load my money off the momeypak card the website is NOT WORKING customer service number DON'T work you DON'T talk to a real person it's taking me hours to find a way to get my money an still haven't found a way to get my money am pissed..

Read full review

Direct Express and Green Dot Moneypak Pros and Cons

Pros
  • Convienance of the card
  • Worked great until now
  • Most of the time no problems
  • Seriously use any other service
  • I like it when it works
  • Damn money back
Cons
  • Customer service
  • Lack of service
  • I hate direct express
  • Customer service
  • No one resolved my problem
  • No customer service

Direct Express and Green Dot Moneypak Most Positive Reviews

Top rated reviews
5

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2,...

Read full review
5

I dont really have an issue with moneypak. I think they are a phenomenal company and offer a very quality service that...

Read full review
5

On my first balance review /withdraw my acct showed a bal of 450$ insteadof my whole bal of 800$ and i dont know how...

Read full review
5

I'm trying to completely delete my secure login account and start over with another one!!

Read full review

Direct Express and Green Dot Moneypak Most Critical Reviews

Lowest rated reviews
1

DirectExpress Card not working despite Deposit from Social Security having been made to them, & there is no...

Read full review
1

I bought a money pak for $145 on 07/07/2014 and posted to what was suppose to be my account but it went to someone...

Read full review
1

My husband and I just got off the phone with u people ihave told you over snd over to discuss any and all transactions...

Read full review
1

Bought a $500 moneypak and tried to load to card and it kept saying $0 balance called moneypak support i sent in all...

Read full review

Direct Express and Green Dot Moneypak Latest Reviews

Recent published reviews
No votes

my card is not registrating my balance

Read full review
No votes

They said the card I have is not on file

Read full review
No votes

606_447_2049 this number were in right now

Read full review
1

Green dot is a CRIMINAL ORGANIZATION PERPETRATING FRAUD AND THEFT OF CONSUMER FUNDS ......PERIOD !call your attorney...

Read full review

Direct Express and Green Dot Moneypak Products and Services

Most reviewed product and services
  • Direct Express Debit Card (276 reviews)
  • Direct Express Customer Care (192 reviews)
  • Direct Express Account (124 reviews)
  • Green Dot Moneypak Prepaid Card (250 reviews)
  • Green Dot Moneypak Account (166 reviews)
  • Green Dot Moneypak Customer Care (116 reviews)