PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Express and Green Dot Corporation as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Express
Green Dot Corporation

Direct Express and Green Dot Corporation Overview

Total reviews 1497 2316
Company responses 0 0
Issues resolved 17 14

Direct Express and Green Dot Corporation Consumer Ratings

Rank
27 out of 204 in Cards category
55 out of 204 in Cards category
Customer service
23 in category
47 in category
Reliability
16 in category
33 in category
Product or Service Quality
25 in category
42 in category
Website
26 in category
47 in category

Direct Express and Green Dot Corporation Rating Details

Customer service
1.6 (573 reviews)
1.2 (961 reviews)
Reviewer's quote

Every time I call I get cut off or hung up on when the automatic service transfers me to customer service. I need a replacement card cause my old card is due for renewal in 2 weeks and Ive not received my new card yet..

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After further investigation I was informed by the customer service representative that my account information had been updated without my knowledge and someone one was able to change my phone number and email on my account. I am not sure what transaction were or were not made and was only given the...

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Reliability
1.6 (523 reviews)
1.3 (884 reviews)
Reviewer's quote

...No reliability. Un-accountable when errors or fraud has taken place. And you will be charged to access the very little disability income you have..

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I had my money stole and I tried to call green dot and they hung up on me 5 times and I tried to get help to resolve my issue on green dot .com and they never called me back

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Product or Service Quality
1.6 (505 reviews)
1.3 (896 reviews)
Reviewer's quote

...It's a garbage service I will never use this card again. It honestly feels like scam site. If I could I would rate 0 stars..

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...er service the numbers. Also I asked for that card to be taken off my account and the recording says I still have 2 cards???..

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Website
1.7 (499 reviews)
1.4 (929 reviews)
Reviewer's quote

...Calling the number on my card is useless, as is their website. It seems all avenues of recourse are hidden very well by ALL concerned..

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...Goto the website, enter the MoneyPak number and BAM! the money is there. Now, you have to create a 'MoneyPak profile'. I went thru this process and it told me that they could not verify that I am me, so I have to request a refund which will take two weeks...

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Direct Express and Green Dot Corporation Pros and Cons

Pros
  • Convienance of the card
  • Worked great until now
  • Most of the time no problems
  • Never again
  • No pros
  • Aggravation
Cons
  • Customer service
  • Lack of service
  • I hate direct express
  • Customer service
  • You can not reach a person when you have a problem
  • Customer service is nonexistent

Direct Express and Green Dot Corporation Most Positive Reviews

Top rated reviews
5

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2,...

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5

My Green Dot card expired 1/31/2015. So I get an email from them around the beginning of December to update my info. I...

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5

On my first balance review /withdraw my acct showed a bal of 450$ insteadof my whole bal of 800$ and i dont know how...

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5

Yes i uploaded my id for my account with rush card live green dot since friday and my account is still not unblocked...

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Direct Express and Green Dot Corporation Most Critical Reviews

Lowest rated reviews
1

DirectExpress Card not working despite Deposit from Social Security having been made to them, & there is no...

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1

First cant speak with a real person. The people sent money too didnt get money. So where is my money.

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1

My husband and I just got off the phone with u people ihave told you over snd over to discuss any and all transactions...

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1

I bought a Green Dot card for $50. When I tried to activate it, I was told by an automated system that the card number...

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Direct Express and Green Dot Corporation Latest Reviews

Recent published reviews
2.2

Was on the phone for 2 1/2 hours tonite was transferred 4 times and sat on phone for another 30 min. I hung up was...

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No votes

trying to get new card sent to my new address

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No votes

I contacted one of your agents and now I have no access to my card I can't even get pass the audio input

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No votes

I accidentally sent my cash app Money over to one of my green Dot cards... Well my cards got stolen and I want to close...

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Direct Express and Green Dot Corporation Products and Services

Most reviewed product and services
  • Direct Express Debit Card (269 reviews)
  • Direct Express Customer Care (185 reviews)
  • Direct Express Account (131 reviews)
  • Green Dot Corporation Prepaid Card (344 reviews)
  • Green Dot Corporation Account (202 reviews)
  • Green Dot Corporation Customer Care (162 reviews)