PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Express and Green Dot Corporation as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Express
Green Dot Corporation

Direct Express and Green Dot Corporation Overview

Total reviews
1468
2201
Company responses
0
0
Issues resolved
15
13

Direct Express and Green Dot Corporation Consumer Ratings

Rank
28 out of 200 in Cards category
65 out of 200 in Cards category
Customer service
23 in category
50 in category
Reliability
17 in category
41 in category
Product or Service Quality
23 in category
45 in category
Website
29 in category
51 in category

Direct Express and Green Dot Corporation Rating Details

Customer service
1.6 (541 reviews)
1.2 (911 reviews)
Reviewer's quote

Filing a dispute took a lot of time to get to a live operator or a customer service representative. This is like the second time I am filing a dispute. I was asked if I filed a police report and the last time I asked the police department to file a report for my fraudulent activity on my debit card...

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...I need my money and I cant even talk to customer service cause everytime I call they say my account is closed and kick me off. I need help because I need my money I have children and I'm currently out of work due to Covid-19. Please help me...

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Reliability
1.6 (499 reviews)
1.3 (830 reviews)
Reviewer's quote

...No reliability. Un-accountable when errors or fraud has taken place. And you will be charged to access the very little disability income you have..

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They have my stimulus money on my acct. But haven't sent me a new card yet and been waiting for over a month. They are making it super hard to get a hold of a person. I don't have the last four digits of the card because I don't have a card they are supposed to send it to me

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Product or Service Quality
1.6 (483 reviews)
1.3 (840 reviews)
Reviewer's quote

Service sucks! Option given do not suit my needs. I do not have the card or the card number to enter. Unable to talk to a human being which is unacceptable...

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I receive my unemployment through green dot service and my account got blocked. I called you guys said send an email with my id verification which I did 4 separate times and still I get the run around about my money. It's my money please my family depends on me for food, and we are on the *** of...

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Website
1.7 (472 reviews)
1.3 (879 reviews)
Reviewer's quote

...Needing to enter new email And this is the worst website I have ever tried to use in 30 years!!!!..

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However according to their website it clearly states that by calling their customer support line they are able to provide me with my account details and help me gain access to my account. However according to the customer service representative that I had spoken with they are not able provide such...

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Direct Express and Green Dot Corporation Pros and Cons

Pros
  • Convienance of the card
  • Worked great until now
  • Most of the time no problems
  • Never again
  • No pros
  • Wasnt helpful to my needs
Cons
  • Customer service
  • Lack of service
  • I hate direct express
  • You can not reach a person when you have a problem
  • Customer service is nonexistent
  • You cannot get ahold of anyone

Direct Express and Green Dot Corporation Most Positive Reviews

Top rated reviews
5

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2,...

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5

My Green Dot card expired 1/31/2015. So I get an email from them around the beginning of December to update my info. I...

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5

On my first balance review /withdraw my acct showed a bal of 450$ insteadof my whole bal of 800$ and i dont know how...

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5

Yes i uploaded my id for my account with rush card live green dot since friday and my account is still not unblocked...

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Direct Express and Green Dot Corporation Most Critical Reviews

Lowest rated reviews
1

DirectExpress Card not working despite Deposit from Social Security having been made to them, & there is no...

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1

First cant speak with a real person. The people sent money too didnt get money. So where is my money.

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1

My husband and I just got off the phone with u people ihave told you over snd over to discuss any and all transactions...

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1

I bought a Green Dot card for $50. When I tried to activate it, I was told by an automated system that the card number...

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Direct Express and Green Dot Corporation Latest Reviews

Recent published reviews
1

My card last week and still have not received it.

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No votes

Okay so I can I've been waiting for 2 weeks for my new customer customize card to come in that's. Over $3,000 in my...

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1

Pin saying invalid when trying to swipe card.
When I call to check my balance it says no account found.
Had this account s...

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No votes

And also you said i have 2 cards when i only have 1

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Direct Express and Green Dot Corporation Products and Services

Most reviewed product and services
  • Direct Express Debit Card (273 reviews)
  • Direct Express Customer Care (189 reviews)
  • Direct Express Account (122 reviews)
  • Green Dot Corporation Prepaid Card (335 reviews)
  • Green Dot Corporation Account (194 reviews)
  • Green Dot Corporation Customer Care (145 reviews)