PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Express and GoBank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Express
GoBank

Direct Express and GoBank Overview

Total reviews
1539
2729
Company responses
0
0
Issues resolved
17
5

Direct Express and GoBank Consumer Ratings

Rank
30 out of 201 in Cards category
103 out of 725 in Banks category
Customer service
24 in category
91 in category
Reliability
19 in category
62 in category
Product or Service Quality
25 in category
64 in category
Website
26 in category
114 in category

Direct Express and GoBank Rating Details

Customer service
1.6 (572 reviews)
1.3 (1165 reviews)
Reviewer's quote

I try to used my card on paid pay but I put the wrong pin in three time and it blocked my card , call in to customer service but they can help cause I call from a different phone and my phone is off and I can pay the bill cause my card is lock ..

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Still haven't talked to anyone from customer service..

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Reliability
1.6 (524 reviews)
1.3 (1050 reviews)
Reviewer's quote

...No reliability. Un-accountable when errors or fraud has taken place. And you will be charged to access the very little disability income you have..

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I got a loan this morning from the sba small business administration my name is Montez Ross but go bank locked my account I have proof that the loan is legit and everything so I dont understand why my account is locked and I need it unlocked ASAP because I have to pay that loan back

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Product or Service Quality
1.6 (504 reviews)
1.4 (1035 reviews)
Reviewer's quote

Point Blank! Depending on the day you call ( which is actually after midnight in order to get a live customer service representative), is like playing Russian Roulette ( pun intended). Very inconsistent each time you call. The only thing they are consistent at is asking for your Social Security...

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...Go bank needs to stop this very unfriendly service. I would not give these people another chance for my business..

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Website
1.7 (498 reviews)
1.5 (1066 reviews)
Reviewer's quote

...Calling the number on my card is useless, as is their website. It seems all avenues of recourse are hidden very well by ALL concerned..

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I go to the website to activate my card and it says my information doesn't match..

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Direct Express and GoBank Pros and Cons

Pros
  • Convienance of the card
  • Worked great until now
  • Most of the time no problems
  • Unable to speak with supervisor
  • No fees
  • Free atms and no fees
Cons
  • Customer service
  • Lack of service
  • I need my money
  • Poor customer service
  • Not being able to contact customer service
  • No online customer service

Direct Express and GoBank Most Positive Reviews

Top rated reviews
5

Social Security check that was deposited to direct express was withdrawn from thieves. Called direct express level 2,...

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5

I lost my bank card and I would like a replacement.

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5

On my first balance review /withdraw my acct showed a bal of 450$ insteadof my whole bal of 800$ and i dont know how...

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5

When do I get my card please contact me at 8159083349

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Direct Express and GoBank Most Critical Reviews

Lowest rated reviews
1

DirectExpress Card not working despite Deposit from Social Security having been made to them, & there is no...

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1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

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1

My husband and I just got off the phone with u people ihave told you over snd over to discuss any and all transactions...

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1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

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Direct Express and GoBank Latest Reviews

Recent published reviews
No votes

I found out on Aug 9th my funds were missing off my card. Called heard the transactions then spoke with representative....

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No votes

I need to speak to a human how iam I supposed to know the last four numbers on card to enter I DONT KNOW

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No votes

Can't sign in to my account

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3.3

I cant able to access GoBank account, so I want to close the account

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Direct Express and GoBank Products and Services

Most reviewed product and services
  • Direct Express Debit Card (277 reviews)
  • Direct Express Customer Care (192 reviews)
  • Direct Express Account (125 reviews)
  • Gobank Account (534 reviews)
  • Gobank Customer Care (275 reviews)
  • Gobank Debit Card (155 reviews)