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Delete
  • 1 ISSUES RESOLVED
  • 177 TOTAL REVIEWS
  • $50.3K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.4
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • Lack of fees is nice 4
  • Convienance of the card 4
  • Always have been good 1

Customers don't like

  • I hate direct express10
  • Poor everything9
  • Customer service8
  • Waiting time on phone7
  • Rudeness of this customer rep4
Delete
  • 0 ISSUES RESOLVED
  • 174 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $7.5K AVERAGE LOSS
1.6
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • Not a thing 3
  • Bill pay service 1
  • Less wait time to call customer care 1
  • Customer service 1

Customers don't like

  • Customer service8
  • Uncaring company7
  • Not willing to help6
  • Customer care service3
  • Policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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