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Delete
  • 2 ISSUES RESOLVED
  • 223 TOTAL REVIEWS
  • $50.8K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.4
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • Convienance of the card 7
  • Lack of fees is nice 6
  • Always have been good 1
  • Security like social security 1

Customers don't like

  • I hate direct express6
  • Customer service4
  • Fraud3
  • Waiting time on phone3
  • Rudeness of this customer rep3
Delete
  • 0 ISSUES RESOLVED
  • 183 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $7.1K AVERAGE LOSS
1.5
Customer service
Website
Reliability
Staff
Diversity of Products or Services
  • Not a thing 6
  • Bill pay service 1
  • Less wait time to call customer care 1
  • Customer service 1

Customers don't like

  • Customer service5
  • Not willing to help3
  • Customer care service2
  • Insensitive-uncaring customer service2
  • Discover not lowering interest rate when asked2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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