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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 561 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.3
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Initial contract price 6
  • Idea of a cost savings 3
  • Not waiting on hold to long 3
  • Possiable savings 2
  • Price 2

Customers don't like

  • False promises and run-around22
  • Their customer service16
  • Customer service15
  • Variable price scam15
  • Given the runaround10
Delete
  • 0 ISSUES RESOLVED
  • 439 TOTAL REVIEWS
  • $87.2K CLAIMED LOSSES
  • $758 AVERAGE LOSS
1.5
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Use to be good 6
  • Not much from their company 4
  • Not a thing 3
  • Very little 3
  • Website and e-pay options 2

Customers don't like

  • Rate and the service12
  • Customer service11
  • Corrupt contract10
  • Poor service8
  • Service8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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