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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 587 COMPANY RESPONSES
  • 599 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
3.0
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Not waiting on hold to long 3
  • Price 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around8
  • Variable price scam7
  • Given the runaround5
  • Their customer service5
  • Outrageous billing4
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  • 1 ISSUES RESOLVED
  • 33 TOTAL REVIEWS
  • $21.4K CLAIMED LOSSES
  • $3.6K AVERAGE LOSS
1.5
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • Previous pricing 2

Customers don't like

  • Lack of service and delivery2
  • Dishonest business1
  • Pricing1
  • Phone system1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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