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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 606 COMPANY RESPONSES
  • 627 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $1K AVERAGE LOSS
3.0
Customer service
Staff
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Initial contract price 7
  • Idea of a cost savings 3
  • Price 2
  • Possiable savings 2
  • Potential costs savings of their electric plan 1

Customers don't like

  • Customer service19
  • False promises and run-around8
  • Variable price scam7
  • Given the runaround5
  • Their customer service4
Delete
  • 1 ISSUES RESOLVED
  • 92 TOTAL REVIEWS
  • $47.2K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.3
Customer service
Staff
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Pricing 3
  • Previous pricing 2

Customers don't like

  • Lack of service and delivery9
  • Service4
  • Dishonest business4
  • Very bad2
  • Pricing2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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