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Direct Energy

Utility
Has verified representatives
  • 6 ISSUES RESOLVED
  • 599 COMPANY RESPONSES
  • 611 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
3.0
Customer service
Staff
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Initial contract price 7
  • Price 3
  • Idea of a cost savings 3
  • Possiable savings 2
  • Potential costs savings of their electric plan 1

Customers don't like

  • False promises and run-around8
  • Variable price scam7
  • Their customer service5
  • Given the runaround5
  • Outrageous billing4
Delete
  • 0 ISSUES RESOLVED
  • 42 TOTAL REVIEWS
  • $11.4K CLAIMED LOSSES
  • $814 AVERAGE LOSS
1.5
Customer service
Staff
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Customer service was friendly but they cant help 1
  • Brutal 1

Customers don't like

  • Way i was treated1
  • See above1
  • Extra fees and pricing1
  • Customer service and poor business ethics1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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