PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suburban Propane and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Energy

Direct Energy

Has verified representatives
2.5
Suburban Propane
Direct Energy

Suburban Propane and Direct Energy Overview

Total reviews
537
713
Company responses
0
676
Issues resolved
2
5

Direct Energy was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 713 reviews. It is 176 reviews more than Suburban Propane received since Sep 3, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Direct Energy customer support team than with Suburban Propane customer service.

Suburban Propane and Direct Energy Consumer Ratings

Rank
165 out of 1058 in Utility category
37 out of 1058 in Utility category
Customer service
111 in category
124 in category
Staff
89 in category
128 in category
Price Affordability
164 in category
144 in category

According to consumer ratings and reviews, Direct Energy ranks 128 points higher in the Utility category than Suburban Propane. People gave Suburban Propane 1.3 stars for Customer service criterion in Utility category and it is 174 points higher than the worst rated brand in this category. At the same time, Direct Energy was rated 1.2 stars for Customer service criterion in this category and it is 161 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Suburban Propane has a higher rating than Direct Energy. Regarding Price Affordability criterion, consumers gave Suburban Propane 1.1 stars and it is 57% worse than other in category. Direct Energy however was rated 1.3 stars and it is 50% worse than other in category.

Suburban Propane and Direct Energy Rating Details

Customer service
1.3 (253 reviews)
1.2 (199 reviews)
Reviewer's quote

I called Suburban & was informed we are now a small use customer now so priced accordingly. I called another local propane company who quoted me less than half of what Suburban was charging, plus they said even though its considered a 60 gal tank, it wont actually take 60 gallons and when Suburban...

Carol H

I have decided to leave this company after being a faithful customer since 2004 and here is why . Due to some issues with payments from my one contacts I had become behind on my bill . I had received a call from Direct Energy stating I was pending a disconnection so when I finally got paid Tues I...

Lara K
Staff
1.5 (232 reviews)
1.3 (182 reviews)
Reviewer's quote

...to my own tank with Amerigas filling it automatically and wish I could/would never hear from or see suburban ever again !!! I feel sorry for their office staff, having to work for such a company and still have proper public relations,,, I'll go ahead and give them credit because they can't help what the Turds at the top do !!! I'll have gravel in my mouth for a long long time towards suburban for what they did to me !! :wtf: :wtf: SURBURBAN; just pick up your damned tank, rape me again on the refund for what fuel is still in it and don't bother even trying to get a hold of me for ANYTHING !!!!!!! BECAUSE YOU...

david j

...Staff was very helpful with Bounce. Then Direct Energy bought out Bounce. We elected to 'opt out" of the service offered...

Larry A
Price Affordability
1.1 (219 reviews)
1.3 (156 reviews)
Reviewer's quote

...They not only didn’t charge any extra for low usage, they gave us a big price break for owning our own tank. When we closed our account with Suburban they refused to reimburse us for any of the tank rental which we had just paid two months previously. Stay away from Suburban Propane...

PissedConsumer1712699

I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out...

Hafiz A

Suburban Propane and Direct Energy Pros and Cons

Pros
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
Cons
  • Customer service
  • Overpriced
  • Rude employees
  • Customer service
  • False promises and run-around
  • Variable price scam

Suburban Propane and Direct Energy Most Positive Reviews

Top rated reviews
4.2

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

Suburban Propane and Direct Energy Most Critical Reviews

Lowest rated reviews
1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

Suburban Propane and Direct Energy Latest Reviews

Recent published reviews
1

We used to have MGS, but Suburban bought them....i thought MGS was bad, but Suburban is the worst company ive ever...

Read all 537 reviews
1

I just had a young lady show up at my house at 7:00 oclock Friday night demanding to see my Consumers Energy bill due...

Read all 713 reviews

Suburban Propane and Direct Energy Products and Services

Most reviewed product and services
  • Suburban Propane Propane Tank Refill (72 reviews)
  • Suburban Propane Customer Care (61 reviews)
  • Suburban Propane Tank Refill (53 reviews)
  • Direct Energy Customer Care (82 reviews)
  • Direct Energy Account (75 reviews)
  • Direct Energy Electricity Supply (46 reviews)