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  • 1 ISSUES RESOLVED
  • 430 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
1.4
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Out of my life forever 7
  • When i cancelled my service 5
  • Guys that deliver propane 5
  • Nice ladies who answer the phone 4
  • Local personnel 4

Customers don't like

  • Customer service21
  • Overpriced11
  • Price gouging5
  • Fees5
  • Rude employees4
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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 618 COMPANY RESPONSES
  • 639 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1K AVERAGE LOSS
2.7
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Price 2
  • Possiable savings 2
  • Potential costs savings of their electric plan 1

Customers don't like

  • Customer service19
  • False promises and run-around8
  • Variable price scam7
  • Given the runaround5
  • Their customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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