Direct Energy vs Southern California Edison

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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 557 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.3
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Not waiting on hold to long 3
  • Price 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around23
  • Customer service16
  • Their customer service16
  • Variable price scam15
  • Given the runaround10

Products by Direct Energy

No items

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  • 0 ISSUES RESOLVED
  • 38 TOTAL REVIEWS
  • $2.8K CLAIMED LOSSES
  • $346 AVERAGE LOSS
1.6
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • One customer service woman 3
  • First cs woman was very kind 1
  • Overall service 1

Customers don't like

  • Customer service7
  • No help from employees4
  • No answers to certain questions2
  • See my letter1
  • Web site that does not function1

Products by Southern California Edison

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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