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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 587 COMPANY RESPONSES
  • 598 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
3.0
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Not waiting on hold to long 3
  • Price 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around8
  • Variable price scam7
  • Given the runaround5
  • Their customer service5
  • Outrageous billing4
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  • 0 ISSUES RESOLVED
  • 54 TOTAL REVIEWS
  • $2.9K CLAIMED LOSSES
  • $291 AVERAGE LOSS
1.7
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • One customer service woman 3
  • First cs woman was very kind 1
  • Overall service 1

Customers don't like

  • No help from employees3
  • Customer service2
  • Scripted answers2
  • See letter for other negative comments1
  • See my letter1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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