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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 616 COMPANY RESPONSES
  • 636 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1K AVERAGE LOSS
2.7
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Price 2
  • Possiable savings 2
  • Potential costs savings of their electric plan 1

Customers don't like

  • Customer service19
  • False promises and run-around8
  • Variable price scam7
  • Given the runaround5
  • Their customer service4
Delete
  • 1 ISSUES RESOLVED
  • 61 TOTAL REVIEWS
  • $4.6K CLAIMED LOSSES
  • $243 AVERAGE LOSS
1.2
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices

No items

Customers don't like

  • Poor customer service4
  • Billing practices plus they avoid to explain the bill3
  • Are clearly crooks3
  • Unwillingness to resolve the matter1
  • Snake oil salesmen1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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