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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 566 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.3
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Initial contract price 7
  • Idea of a cost savings 3
  • Not waiting on hold to long 3
  • Price 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around23
  • Customer service16
  • Their customer service16
  • Variable price scam15
  • Given the runaround10
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North American Power

Utility
Has verified representatives
  • 0 ISSUES RESOLVED
  • 80 COMPANY RESPONSES
  • 190 TOTAL REVIEWS
2.3
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Rate 3
  • Advertised price 2

Customers don't like

  • Rate hike6
  • Bait and switch4
  • Contract4
  • Pricing4
  • Not honest2

Products by North American Power

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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