PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New York State Energy Research And Development Authority and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New York State Energy Research And Development Authority
Direct Energy

New York State Energy Research And Development Authority and Direct Energy Overview

Total reviews
1
716
Company responses
0
675
Issues resolved
0
5

Direct Energy was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 716 reviews. It is 715 reviews more than New York State Energy Research And Development Authority received since Feb 16, 2019.

New York State Energy Research And Development Authority and Direct Energy Consumer Ratings

Rank
302 out of 954 in Utility category
38 out of 954 in Utility category
Value for money
174 in category
126 in category
Customer service
203 in category
124 in category
Product or Service Quality
199 in category
120 in category

According to consumer ratings and reviews, Direct Energy ranks 264 points higher in the Utility category than New York State Energy Research And Development Authority. People gave New York State Energy Research And Development Authority 1 stars for Value for money criterion in Utility category and it is 66 points higher than the worst rated brand in this category. At the same time, Direct Energy was rated 1.2 stars for Value for money criterion in this category and it is 114 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Direct Energy has a higher rating than New York State Energy Research And Development Authority. Regarding Product or Service Quality criterion, consumers gave New York State Energy Research And Development Authority 1 stars and it is 83% worse than other in category. Direct Energy however was rated 1.4 stars and it is 50% worse than other in category.

New York State Energy Research And Development Authority and Direct Energy Rating Details

Value for money
1 (1 review)
1.2 (92 reviews)
Reviewer's quote

...Some are unauthorized, some show different value, however none suggest project ineligibility. Also, there is no FOIL response regarding the 1st NYSERDA inspector who ignored electrical violations. A 2nd inspector confirmed the electrical violations brought to attention of Mr...

ANDREW S

...I will not be paying them anymore money and will take this to a higher level and get an attorney if I get one more cent billed from them. Rochester Gas and Electric told me my bill on average is 130. 00 higher than normal every month because of this scam company...

Dwayne W
Customer service
1 (1 review)
1.2 (201 reviews)
Reviewer's quote

No items

...Their customer service was outstanding - super friendly & accompdating Canadians! Then Direct Energy took you over somehow and Bounce was gone. Not only is my rate sky high now but they hound me with phone calls. The reps are absolutely horrid with ZERO customer service skills...

PissedConsumer1731282
Product or Service Quality
1 (1 review)
1.4 (159 reviews)
Reviewer's quote

No items

Then around 3 pm a man from Atco came to disconnect my service but once I explained the payment made and how I was not able to report the payment he said ok and left letting me know if he didn’t get a confirmation tomorrow he would be back . This morning at 8:30 Am I spoke to a lady at Direct...

Lara K

New York State Energy Research And Development Authority and Direct Energy Pros and Cons

Pros
No votes
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
Cons
  • Lack of enforcement of national electric code and warranty
  • Customer service
  • False promises and run-around
  • Variable price scam

New York State Energy Research And Development Authority and Direct Energy Most Positive Reviews

Top rated reviews
No votes
5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

New York State Energy Research And Development Authority and Direct Energy Most Critical Reviews

Lowest rated reviews
1

Lack of NYSERDA enforcement of the New York Sun Program rules with respect to the National Electric Code results in life...

1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

New York State Energy Research And Development Authority and Direct Energy Latest Reviews

Recent published reviews
No votes

WE HAVE AND HAVE HAD FOR YEARS DUKE ENERGY AS AN ELECTRICAL SUPPLIER....NOW WE ARE HAVING MONEY IN EXCESS OF $60 TAKEN...

Read all 716 reviews

New York State Energy Research And Development Authority and Direct Energy Products and Services

Most reviewed product and services
No votes
  • Direct Energy Customer Care (83 reviews)
  • Direct Energy Account (75 reviews)
  • Direct Energy Electricity Supply (46 reviews)