PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New York State Energy Research And Development Authority and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New York State Energy Research And Development Authority
Direct Energy

New York State Energy Research And Development Authority and Direct Energy Overview

Total reviews
1
730
Company responses
0
672
Issues resolved
0
5

New York State Energy Research And Development Authority and Direct Energy Consumer Ratings

Rank
311 out of 755 in Utility category
43 out of 755 in Utility category
Reliability
182 in category
136 in category
Value for money
179 in category
127 in category
Price Affordability
217 in category
150 in category
Website
223 in category
175 in category

New York State Energy Research And Development Authority and Direct Energy Rating Details

Reliability
1 (1 review)
1.2 (106 reviews)
Reviewer's quote

Lack of NYSERDA enforcement of the New York Sun Program rules with respect to the National Electric Code results in life endangerment and violation. Electrical failures reported to NYSERDA/PSEGLI associates has yet to be properly addressed for the benefit of our safety in Long Island, NY. NYSERDA...

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Do not go with this company!!!! I terminated my contract with direct energy a couple months early since their rates were high as any business would and now I am being sent an early termination bill of 3400$!!!! Who does this??? Ive heard of termination fees of a couple hundred but 3400$???? I was...

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Value for money
1 (1 review)
1.2 (102 reviews)
Reviewer's quote

No items

Sketchy salesman demanded to see my DTE Energy Bill, told me he could save me money if I signed a fixed rate Gas contract with Direct Energy. I asked what happens once the contract runs out, and he said it would just switch back to DTE unless I renewed the contract. Well, the contract ran out and...

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Price Affordability
1 (1 review)
1.3 (165 reviews)
Reviewer's quote

No items

Apparently my fixed rate contract ended in June, July 2019 they doubled the price per therm from 39 cents to 70 cents, August went to 90 cents, Sept to December they charged $1. 05 per therm, January was $1. 00 and February was $95 cents...

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Website
1 (1 review)
1.4 (159 reviews)
Reviewer's quote

No items

...When I go on their website it won't recognise the account number. There is no email address to complain to. Their phone lines are down because of coronavirus and no-one answers...

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New York State Energy Research And Development Authority and Direct Energy Pros and Cons

Pros
No votes
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
Cons
  • Lack of enforcement of national electric code and warranty
  • Customer service
  • False promises and run-around
  • Variable price scam

New York State Energy Research And Development Authority and Direct Energy Most Positive Reviews

Top rated reviews
No votes
5

Had furnace serviced August 28 2014. after approx week to 10 days we had detected a strange smell but could not locate...

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No votes
5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

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New York State Energy Research And Development Authority and Direct Energy Most Critical Reviews

Lowest rated reviews
1

Lack of NYSERDA enforcement of the New York Sun Program rules with respect to the National Electric Code results in life...

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1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

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No votes
1

Good Evening,

Please forward this email to your Supervisor, Manager, Director, Vice-President - I want this email go a...

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New York State Energy Research And Development Authority and Direct Energy Latest Reviews

Recent published reviews
No votes
No votes

When I discovered they were charging me 3x the amount that DTE Energy was, I cancelled my service. They have called me...

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No votes
1

Do not go with this company!!!! I terminated my contract with direct energy a couple months early since their rates...

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New York State Energy Research And Development Authority and Direct Energy Products and Services

Most reviewed product and services
No votes
  • Direct Energy Customer Care (84 reviews)
  • Direct Energy Account (76 reviews)
  • Direct Energy Electricity Supply (46 reviews)