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Direct Energy

Utility
Has verified representatives
  • 6 ISSUES RESOLVED
  • 596 COMPANY RESPONSES
  • 608 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
3.0
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Price 3
  • Not waiting on hold to long 3
  • Idea of a cost savings 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around8
  • Variable price scam7
  • Their customer service5
  • Given the runaround5
  • Outrageous billing4
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  • 2 ISSUES RESOLVED
  • 130 TOTAL REVIEWS
  • $71.5K CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
1.5
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Having electric and gas 2
  • Very much 1
  • Quick response 1
  • Prices are reasonable 1

Customers don't like

  • Pitiful customer service3
  • No answers or work completion2
  • Illegal shutoff rude uncaring employees2
  • Customer service2
  • Supervisor mr lee is the worst customer service ever1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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