PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Energy and National Grid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Energy

Direct Energy

Has verified representatives
2.5
Direct Energy
National Grid

Direct Energy and National Grid Overview

Total reviews
716
204
Company responses
675
0
Issues resolved
5
3

Direct Energy was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 716 reviews. It is 512 reviews more than National Grid received since Jul 31, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Direct Energy customer support team and National Grid customer service.

Direct Energy and National Grid Consumer Ratings

Rank
38 out of 955 in Utility category
165 out of 955 in Utility category
Customer service
123 in category
132 in category
Staff
127 in category
136 in category
Product or Service Quality
119 in category
103 in category

According to consumer ratings and reviews, Direct Energy ranks 127 points higher in the Utility category than National Grid. People gave Direct Energy 1.2 stars for Customer service criterion in Utility category and it is 165 points higher than the worst rated brand in this category. At the same time, National Grid was rated 1.2 stars for Customer service criterion in this category and it is 156 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that National Grid has a higher rating than National Grid. Regarding Product or Service Quality criterion, consumers gave Direct Energy 1.4 stars and it is 59% greater than other in category. National Grid however was rated 1.5 stars and it is 64% greater than other in category.

Direct Energy and National Grid Rating Details

Customer service
1.2 (201 reviews)
1.2 (91 reviews)
Reviewer's quote

...Their customer service was outstanding - super friendly & accompdating Canadians! Then Direct Energy took you over somehow and Bounce was gone. Not only is my rate sky high now but they hound me with phone calls. The reps are absolutely horrid with ZERO customer service skills...

PissedConsumer1731282

I called Thursday (day before I moved) to set up service and was originally told there won’t be anyone able to come until next Thursday! A whole week, so I was like no and called back again the next day upset and begged and they said they can come Monday the earliest. I figured a few days in the...

PissedConsumer1649321
Staff
1.3 (182 reviews)
1.3 (81 reviews)
Reviewer's quote

...Staff was very helpful with Bounce. Then Direct Energy bought out Bounce. We elected to 'opt out" of the service offered...

Larry A

had staff coming to clean up and had to cancel because it was way too cold. I called at three o'clock and they said that the service will be installed today for sure. called at 4,5,6,7,8 o'clock and they said the same thing until finally the woman name Adrian who is the the second rudest person,...

Kairi
Product or Service Quality
1.4 (159 reviews)
1.5 (73 reviews)
Reviewer's quote

Then around 3 pm a man from Atco came to disconnect my service but once I explained the payment made and how I was not able to report the payment he said ok and left letting me know if he didn’t get a confirmation tomorrow he would be back . This morning at 8:30 Am I spoke to a lady at Direct...

Lara K

Finally the next day supervisor came and was trying to full me that I have an emergency service done . By law posted on national grid website when national grid is doing construction on private premises the owner must be notified and in that care I wasn’t . After they finished they hired New York...

Beata B

Direct Energy and National Grid Pros and Cons

Pros
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
  • There are no pro for national grid
  • Having electric and gas
  • Nopros for national grid
Cons
  • Customer service
  • False promises and run-around
  • Variable price scam
  • Customer service
  • Pitiful customer service
  • I hate them

Direct Energy and National Grid Most Positive Reviews

Top rated reviews
5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

4

His name is Matt, his persona exceedingly exceptional. Below zero weather and work to be done outside. Repaired and...

Direct Energy and National Grid Most Critical Reviews

Lowest rated reviews
1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

1

I moved 3 months ago. I thought I had taken care of all the loose ends however a COLLECTION agency sent me a bill today...

Direct Energy and National Grid Latest Reviews

Recent published reviews

WE HAVE AND HAVE HAD FOR YEARS DUKE ENERGY AS AN ELECTRICAL SUPPLIER....NOW WE ARE HAVING MONEY IN EXCESS OF $60 TAKEN...

Read all 716 reviews
3

It is Wed nite 12/11 & Nat'l has been working on our street for weeks.For several days now they gave turned off our gas...

Read all 204 reviews

Direct Energy and National Grid Products and Services

Most reviewed product and services
  • Direct Energy Customer Care (83 reviews)
  • Direct Energy Account (75 reviews)
  • Direct Energy Electricity Supply (46 reviews)
  • National Grid Customer Care (40 reviews)
  • National Grid Electricity Supply (19 reviews)
  • National Grid Residential Electricity Supply (17 reviews)