Liberty Power vs Direct Energy: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Power and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Liberty Power

1.1

Direct Energy

Has verified representatives

2.5

Liberty Power

Direct Energy

Liberty Power and Direct Energy Overview

Total reviews

714

Company responses

676

Issues resolved

Direct Energy was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 714 reviews. It is 685 reviews more than Liberty Power received since Sep 26, 2011.

Liberty Power and Direct Energy Consumer Ratings

Rank

204 out of 1058 in Utility category

37 out of 1058 in Utility category

Customer service

166 in category

124 in category

Staff

154 in category

128 in category

Website

179 in category

169 in category

According to consumer ratings and reviews, Direct Energy ranks 167 points higher in the Utility category than Liberty Power. People gave Liberty Power 1 stars for Customer service criterion in Utility category and it is 118 points higher than the worst rated brand in this category. At the same time, Direct Energy was rated 1.2 stars for Customer service criterion in this category and it is 160 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Direct Energy has a higher rating than Liberty Power. Regarding Website criterion, consumers gave Liberty Power 1.2 stars and it is 63% worse than other in category. Direct Energy however was rated 1.4 stars and it is 59% worse than other in category.

Liberty Power and Direct Energy Rating Details

Customer service

1 (12 reviews)

1.2 (201 reviews)

Reviewer's quote

Liberty Power agents are scam artists using cheap tactics to enroll customer. They are door to door sales people forcing customers to show the existing bill and convert them into liberty power customers. Most of the times this happens customers without even knowing what is happening...

PissedConsumer1149323

...Their customer service was outstanding - super friendly & accompdating Canadians! Then Direct Energy took you over somehow and Bounce was gone. Not only is my rate sky high now but they hound me with phone calls. The reps are absolutely horrid with ZERO customer service skills...

PissedConsumer1731282

Staff

1.1 (11 reviews)

1.3 (182 reviews)

Reviewer's quote

Got a visit from these guys last month and again this month. Both times they asked to see my electricity bill; first guy said he "wanted to be sure I was getting the correct rate", second guy today said I was entitled to a $100 gift card and just needed to sign something on his tablet. That got my...

Nathan M

...Staff was very helpful with Bounce. Then Direct Energy bought out Bounce. We elected to 'opt out" of the service offered...

Larry A

Website

1.2 (9 reviews)

1.4 (151 reviews)

Reviewer's quote

Despite being warned repeatedly by police, property management and pissed off residents, company reps continue to solicit, usually under false and deceptive pretenses. They're particularly fond of targeting senior citizens. They'll claim they want to see your energy statement to "ensure you're...

Biscuit

...29 per McF to rates posted on their website of $3. 99 per McF I had to call their customer service. Keep in mind that for Dec...

PissedConsumer994997

Liberty Power and Direct Energy Pros and Cons

Pros

Raised charges anyhow

Initial contract price
Possiable savings
Idea of a cost savings

Cons

Deceptive sales practice
Your onerous charge for cancellation
Vulgarity and deceptive sales practices

Customer service
False promises and run-around
Variable price scam

Liberty Power and Direct Energy Most Positive Reviews

Top rated reviews

No votes

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

Liberty Power and Direct Energy Most Critical Reviews

Lowest rated reviews

Today around 5:00 pm, a sales representative from liberty power knocked my door and asked me that he would like to see...

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

Liberty Power and Direct Energy Latest Reviews

Recent published reviews

This company is the baddest I've seen. Please don't use this company. The customer service is worse.

Read all 29 reviews

I was with Bounce for a long time and was very satisfied. Their customer service was outstanding - super friendly &...

Read all 714 reviews

Liberty Power and Direct Energy Products and Services

Most reviewed product and services

Liberty Power Residential Electricity Supply (4 reviews)
Liberty Power Electricity Supply (3 reviews)
Liberty Power Customer Care (3 reviews)

Direct Energy Customer Care (82 reviews)
Direct Energy Account (75 reviews)
Direct Energy Electricity Supply (47 reviews)

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