PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Power and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Power
Direct Energy

Liberty Power and Direct Energy Overview

Total reviews 35 731
Company responses 0 672
Issues resolved 0 5

Liberty Power and Direct Energy Consumer Ratings

Rank
216 out of 783 in Utility category
45 out of 783 in Utility category
Customer service
176 in category
133 in category
Diversity of Products or Services
146 in category
145 in category
Website
189 in category
177 in category
Price Affordability
190 in category
153 in category

Liberty Power and Direct Energy Rating Details

Customer service
1 (15 reviews)
1.2 (210 reviews)
Reviewer's quote

old sister in law was tricked into saying yes to switching electric service. she told the salesperson that she wanted to talk to me 1st, but he kept saying you have to say yes to all these questions and would not be obligated to anything until she got an email. She never received an email or any...

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...July 2019 was 35 cents, August was 33 cents, Sept was 31 cents, Oct was 29, November was 27, December was 27 cents, January was 26 cents, February 2020 was 26 cents I called Customer Service and someone answered in Central America..

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Diversity of Products or Services
1.3 (12 reviews)
1.3 (155 reviews)
Reviewer's quote

I was never told about the fee, or when I got the services 2+ years ago, the caller's english was so slurred I had trouble understanding anything he said. I did find there email address and sent them a letter, and am waiting for a reply. Its quite obvious to me that the company is somewhat less...

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...At this point they are scamming us, paying for a service and not get said services. Truly not worth the time or aggravation..

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Website
1.2 (12 reviews)
1.4 (159 reviews)
Reviewer's quote

I was considering changing electric companies due to some charges which were inconsistent. I checked with a group who looked for adequate billing for my size home and family. Today I received a call from your company the agent who called himself Roger wilson. He started with this and that and I...

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...When I go on their website it won't recognise the account number. There is no email address to complain to. Their phone lines are down because of coronavirus and no-one answers...

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Price Affordability
1 (11 reviews)
1.3 (165 reviews)
Reviewer's quote

Supervisor was rude and so who ever it was that answered my call. They assured me 3 days I decided to call on the third day because the person who came knocking at my door wouldnt answer his so called personal cell phone the day of signing up and trying to cancel. Liberty power is the worst company...

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I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out...

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Liberty Power and Direct Energy Pros and Cons

Pros
  • Raised charges anyhow
  • No pros
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
Cons
  • Deceptive sales practice
  • Your onerous charge for cancellation
  • Vulgarity and deceptive sales practices
  • Customer service
  • False promises and run-around
  • Variable price scam

Liberty Power and Direct Energy Most Positive Reviews

Top rated reviews
No votes
5

Had furnace serviced August 28 2014. after approx week to 10 days we had detected a strange smell but could not locate...

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No votes
5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

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Liberty Power and Direct Energy Most Critical Reviews

Lowest rated reviews
1

Today around 5:00 pm, a sales representative from liberty power knocked my door and asked me that he would like to see...

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1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

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1

I am a customer of ComEd and not a customer of Liberty Power. I received a call today at 1:18 PM from phone...

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1

Good Evening,

Please forward this email to your Supervisor, Manager, Director, Vice-President - I want this email go a...

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Liberty Power and Direct Energy Latest Reviews

Recent published reviews
No votes

I work for yall and I didn't get paid

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No votes

Currently on hold for the 3rd time after being cut off twice while wanting for a supervisor after customer service rep...

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No votes

A sales agent came to our door to offer service and I asked for more information via email. In no way did I ever agree...

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No votes

When I discovered they were charging me 3x the amount that DTE Energy was, I cancelled my service. They have called me...

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Liberty Power and Direct Energy Products and Services

Most reviewed product and services
  • Liberty Power Electricity Supply (5 reviews)
  • Liberty Power Customer Care (4 reviews)
  • Liberty Power Residential Electricity Supply (4 reviews)
  • Direct Energy Customer Care (84 reviews)
  • Direct Energy Account (76 reviews)
  • Direct Energy Electricity Supply (46 reviews)