Direct Energy vs Kinetico

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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 557 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.3
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Not waiting on hold to long 3
  • Price 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around23
  • Customer service16
  • Their customer service16
  • Variable price scam15
  • Given the runaround10

Products by Direct Energy

No items

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Kinetico

Utility
  • 0 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $98.8K CLAIMED LOSSES
  • $5.5K AVERAGE LOSS
2.7
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Customer service 4
  • Quality of the system 4
  • Efficiency of the unit 4
  • It softenes the water fine 4
  • Water 3

Customers don't like

  • Product performance5
  • Repair service5
  • No information provided about routine maintenance needed3
  • Price2
  • Other customer reviews1

Products by Kinetico

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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