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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 606 COMPANY RESPONSES
  • 627 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $1K AVERAGE LOSS
3.0
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Price 2
  • Possiable savings 2
  • Potential costs savings of their electric plan 1

Customers don't like

  • Customer service19
  • False promises and run-around8
  • Variable price scam7
  • Given the runaround5
  • Their customer service4
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Kinetico

Utility
  • 0 ISSUES RESOLVED
  • 83 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $4.6K AVERAGE LOSS
2.7
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Efficiency of the unit 5
  • Water 4
  • Quality of the system 4
  • It softenes the water fine 4
  • Customer service 4

Customers don't like

  • Repair service5
  • Product performance2
  • Try 151
  • Service from 2 different providers and a lot of money1
  • Price1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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