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Direct Energy

Utility
Has verified representatives
  • 6 ISSUES RESOLVED
  • 595 COMPANY RESPONSES
  • 606 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
3.0
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Price 3
  • Not waiting on hold to long 3
  • Idea of a cost savings 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around8
  • Variable price scam7
  • Their customer service5
  • Given the runaround5
  • Outrageous billing4
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Gexa Energy

Utility
  • 0 ISSUES RESOLVED
  • 60 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $9.7K AVERAGE LOSS
1.6
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Original contract price 3
  • Initial contract period 1
  • Have decent prices initially 1
  • First 12 months 1

Customers don't like

  • Poor customer service5
  • Incompetency2
  • Abysmal communication2
  • No tracebility and accountability of a customer issue1
  • Business practices1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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