PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Florida Power And Light Company and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Florida Power And Light Company
Direct Energy

Florida Power And Light Company and Direct Energy Overview

Total reviews 199 731
Company responses 0 672
Issues resolved 1 5

Florida Power And Light Company and Direct Energy Consumer Ratings

Rank
117 out of 783 in Utility category
45 out of 783 in Utility category
Customer service
106 in category
132 in category
Website
131 in category
175 in category
Product or Service Quality
87 in category
124 in category
Reliability
73 in category
135 in category

Florida Power And Light Company and Direct Energy Rating Details

Customer service
1.3 (95 reviews)
1.2 (210 reviews)
Reviewer's quote

...I usually don’t write reviews and I’m a very understanding person but this rep definitely needs retraining on customer service..

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...July 2019 was 35 cents, August was 33 cents, Sept was 31 cents, Oct was 29, November was 27, December was 27 cents, January was 26 cents, February 2020 was 26 cents I called Customer Service and someone answered in Central America..

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Website
1.7 (89 reviews)
1.4 (159 reviews)
Reviewer's quote

FPL has the worst website when it comes to paying a bill. Every time I try to pay a bill it takes me about a half hour to find "Pay by Credit Card" then when you do find it, it wants your whole life history. After you fill out what they ask for you still cannot get to pay your bill until you have...

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...When I go on their website it won't recognise the account number. There is no email address to complain to. Their phone lines are down because of coronavirus and no-one answers...

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Product or Service Quality
1.7 (88 reviews)
1.4 (168 reviews)
Reviewer's quote

...Little did I know at the time what we would be going through! When Feb 19 rolled around, there was no signs of the Power Company installing our Electrical Service! A few days later, Danny and I drove back up to the Office! Once again we talked to Melanie Tschetter! At this point, she says, I can find no Paperwork about your Service Installation! We said, what happened to the Paperwork...

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Then, once you're able to get out of their service, they start calling your home (since they already have your information on file) and harass/pressure people into switching back over AGAIN. Their fast talking reps have to gift of gab to over talk people (especially the elderly). This is the...

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Reliability
1.7 (85 reviews)
1.2 (106 reviews)
Reviewer's quote

After paying for two months of estimated readings that were 50% higher than actual usage, FPL installed a Smart Meter. This month they billed me for 2098 kwh although I have been recording my meter readings daily and have been using an average of 15kwh daily or roughly 450kwh per month. After four...

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Do not go with this company!!!! I terminated my contract with direct energy a couple months early since their rates were high as any business would and now I am being sent an early termination bill of 3400$!!!! Who does this??? Ive heard of termination fees of a couple hundred but 3400$???? I was...

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Florida Power And Light Company and Direct Energy Pros and Cons

Pros
  • Reliable
  • Reliable service
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
Cons
  • Awful customer service
  • Billing and customer service
  • Response to my problem
  • Customer service
  • False promises and run-around
  • Variable price scam

Florida Power And Light Company and Direct Energy Most Positive Reviews

Top rated reviews
5

Donald Jessie was here within the hour and immediately saw our problem. He fixed it in record time and we are very...

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5

Had furnace serviced August 28 2014. after approx week to 10 days we had detected a strange smell but could not locate...

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5

We live in the Whitehall Condos off Congress. I just wanted to thank them for Saturday, Monday and today’s work on the...

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5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

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Florida Power And Light Company and Direct Energy Most Critical Reviews

Lowest rated reviews
1

I had Florida Power light in my condo in Pompano Beach all my move to another condo in Pompano Beach in a different zip...

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1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

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1

This is my second year with FPL now I really think FPL company really sucks when it comes to this deposit they want you...

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1

Good Evening,

Please forward this email to your Supervisor, Manager, Director, Vice-President - I want this email go a...

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Florida Power And Light Company and Direct Energy Latest Reviews

Recent published reviews
1

After paying for two months of estimated readings that were 50% higher than actual usage, FPL installed a Smart Meter....

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No votes

Currently on hold for the 3rd time after being cut off twice while wanting for a supervisor after customer service rep...

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No votes

Due to Covid we have vacationed at our fort Laurderdale apartment one time in the last 60 days yet mysteriously my...

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No votes

When I discovered they were charging me 3x the amount that DTE Energy was, I cancelled my service. They have called me...

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Florida Power And Light Company and Direct Energy Products and Services

Most reviewed product and services
  • Florida Power And Light Company Residential Electricity Supply (39 reviews)
  • Florida Power And Light Company Customer Care (25 reviews)
  • Florida Power And Light Company Electricity Supply (23 reviews)
  • Direct Energy Customer Care (84 reviews)
  • Direct Energy Account (76 reviews)
  • Direct Energy Electricity Supply (46 reviews)