PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Energy and Eversource as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Energy

Direct Energy

Has verified representatives
2.5
Direct Energy
Eversource

Direct Energy and Eversource Overview

Total reviews
716
358
Company responses
675
0
Issues resolved
5
1

Direct Energy was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 716 reviews. It is 358 reviews more than Eversource received since Apr 18, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Direct Energy customer support team than with Eversource customer service.

Direct Energy and Eversource Consumer Ratings

Rank
38 out of 955 in Utility category
179 out of 955 in Utility category
Customer service
123 in category
122 in category
Staff
127 in category
133 in category
Product or Service Quality
119 in category
136 in category

According to consumer ratings and reviews, Direct Energy ranks 141 points higher in the Utility category than Eversource. People gave Direct Energy 1.2 stars for Customer service criterion in Utility category and it is 165 points higher than the worst rated brand in this category. At the same time, Eversource was rated 1.2 stars for Customer service criterion in this category and it is 166 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Eversource has a higher rating than Eversource. Regarding Product or Service Quality criterion, consumers gave Direct Energy 1.4 stars and it is 59% greater than other in category. Eversource however was rated 1.3 stars and it is 53% greater than other in category.

Direct Energy and Eversource Rating Details

Customer service
1.2 (201 reviews)
1.2 (196 reviews)
Reviewer's quote

...Their customer service was outstanding - super friendly & accompdating Canadians! Then Direct Energy took you over somehow and Bounce was gone. Not only is my rate sky high now but they hound me with phone calls. The reps are absolutely horrid with ZERO customer service skills...

PissedConsumer1731282

Customer service closes at 6:00 pm, and there's nothing you can do until the next morning, meaning everything in your fridge is ruined. I went online again, and saw a message that they are having trouble with the Speedpay system. They made no effort to contact me about this before shutting off my...

Reid F
Staff
1.3 (182 reviews)
1.3 (180 reviews)
Reviewer's quote

...Staff was very helpful with Bounce. Then Direct Energy bought out Bounce. We elected to 'opt out" of the service offered...

Larry A

See below for how to file a complaint with the CT utility board: Filing a Complaint Our staff has been trained to assist you in resolving the various types of problems you may experience with your utility company. The most common complaints we receive involve: termination and reconnection of...

PissedConsumer1190488
Product or Service Quality
1.4 (159 reviews)
1.3 (170 reviews)
Reviewer's quote

Then around 3 pm a man from Atco came to disconnect my service but once I explained the payment made and how I was not able to report the payment he said ok and left letting me know if he didn’t get a confirmation tomorrow he would be back . This morning at 8:30 Am I spoke to a lady at Direct...

Lara K

...They agreed after I paid, to reconnect my service and that I'd see an additional charge of $118 in my next bill for re-connecting the same day. "Or atleast that was what George the rep told me yesterday. before noon" I get home about 5:50pm..

Sara R

Direct Energy and Eversource Pros and Cons

Pros
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
  • I have never like them
  • Having power
  • Having electricity
Cons
  • Customer service
  • False promises and run-around
  • Variable price scam
  • That i am forced to use them in my state
  • Terrible customer service
  • Rude customer service

Direct Energy and Eversource Most Positive Reviews

Top rated reviews
5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

5

I just purchased a home on 23 Wynn Way in Brewster, MA 02631. I would like a copy of the historical usage for this addre...

Direct Energy and Eversource Most Critical Reviews

Lowest rated reviews
1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

1

When I began with Eversource, they said they wanted to make things more simple than before by combining gas and...

Direct Energy and Eversource Latest Reviews

Recent published reviews

WE HAVE AND HAVE HAD FOR YEARS DUKE ENERGY AS AN ELECTRICAL SUPPLIER....NOW WE ARE HAVING MONEY IN EXCESS OF $60 TAKEN...

Read all 716 reviews
1

My delivery charges for electricity just doubled. By electricity use is low but it cost more to deliver it from the...

Read all 358 reviews

Direct Energy and Eversource Products and Services

Most reviewed product and services
  • Direct Energy Customer Care (83 reviews)
  • Direct Energy Account (75 reviews)
  • Direct Energy Electricity Supply (46 reviews)
  • Eversource Residential Electricity Supply (98 reviews)
  • Eversource Customer Care (67 reviews)
  • Eversource Electricity Supply (45 reviews)