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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 616 COMPANY RESPONSES
  • 636 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1K AVERAGE LOSS
2.7
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Price 2
  • Possiable savings 2
  • Potential costs savings of their electric plan 1

Customers don't like

  • Customer service19
  • False promises and run-around8
  • Variable price scam7
  • Given the runaround5
  • Their customer service4
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Eversource

Utility
  • 0 ISSUES RESOLVED
  • 217 TOTAL REVIEWS
  • $26.8K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.3
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • I have never like them 8
  • Uninterupted service 1
  • Electricity generally arrives with few interruptions 1

Customers don't like

  • Terrible customer service4
  • Entire experience4
  • Rude customer service3
  • Excessive costs3
  • Customer service received at all3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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