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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 572 COMPANY RESPONSES
  • 583 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
3.0
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Not waiting on hold to long 3
  • Price 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around8
  • Variable price scam7
  • Given the runaround5
  • Their customer service5
  • Outrageous billing4
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Eversource

Utility
  • 0 ISSUES RESOLVED
  • 94 TOTAL REVIEWS
  • $10.8K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.2
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • I have never like them 3
  • Susan in nh helpful but poor service really outweighed the good 1
  • Uninterupted service 1

Customers don't like

  • Withheld power after payment without consideration of emergency2
  • Company1
  • Excessive costs1
  • Requiring photo id for a new customer1
  • Unnecessary disconnections1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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