Direct Energy vs Eversource

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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 556 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.3
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Not waiting on hold to long 3
  • Price 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around23
  • Customer service16
  • Their customer service16
  • Variable price scam15
  • Given the runaround10

Products by Direct Energy

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Eversource

Utility
  • 0 ISSUES RESOLVED
  • 59 TOTAL REVIEWS
  • $1.8K CLAIMED LOSSES
  • $456 AVERAGE LOSS
1.3
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • I have never like them 3
  • Susan in nh helpful but poor service really outweighed the good 1
  • Uninterupted service 1

Customers don't like

  • Withheld power after payment without consideration of emergency4
  • Anything about this terrible company2
  • Company2
  • Extortion2
  • Your website is in shambles1

Products by Eversource

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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