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Direct Energy

Utility
Has verified representatives
  • 6 ISSUES RESOLVED
  • 601 COMPANY RESPONSES
  • 615 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
3.0
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Price 3
  • Idea of a cost savings 3
  • Possiable savings 2
  • Potential costs savings of their electric plan 1

Customers don't like

  • Customer service21
  • False promises and run-around8
  • Variable price scam7
  • Their customer service5
  • Given the runaround5
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Entergy

Utility
  • 1 ISSUES RESOLVED
  • 230 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $5.2K AVERAGE LOSS
1.5
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • I liked that they promised to fix the issue 1

Customers don't like

  • Customer service8
  • Price fixing on my bills2
  • Website1
  • Refused to let me speak to manager1
  • No action taken1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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