PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Entergy Texas and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Entergy Texas
Direct Energy

Entergy Texas and Direct Energy Overview

Total reviews 9 731
Company responses 0 672
Issues resolved 1 5

Entergy Texas and Direct Energy Consumer Ratings

Rank
139 out of 790 in Utility category
48 out of 790 in Utility category
Price Affordability
126 in category
135 in category
Exchange, Refund and Cancellation Policy
73 in category
104 in category
Customer service
50 in category
117 in category
Product or Service Quality
114 in category
110 in category

Entergy Texas and Direct Energy Rating Details

Price Affordability
1.4 (5 reviews)
1.3 (165 reviews)
Reviewer's quote

First Entergy slipped in a charge for everyone to pay their repair costs to their electric lines caused by storm damage. Now there is a whopping 10.00 customer charge just for billing and handling and postage. I pay my bill online. I handle my own bill with no one's help. This is outrageous! It's...

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Apparently my fixed rate contract ended in June, July 2019 they doubled the price per therm from 39 cents to 70 cents, August went to 90 cents, Sept to December they charged $1. 05 per therm, January was $1. 00 and February was $95 cents...

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Exchange, Refund and Cancellation Policy
1.4 (5 reviews)
1.1 (106 reviews)
Reviewer's quote

I want to change providers but because Entergy is in a Co-Op program I cant....I'm sorry but an electric bill as High as 650.00 for the month is extremely too much...that's more than my rent. Why cant ya'll lower people's bill? I understand yes we has cold freezes but come on at the end of the day...

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...statement because we had to finance the work, the call again after a few weeks and say we are approved up to the max allowed and they are putting in for the refund check. Great! This was around December 4, 2019. We are in February 21, 2020 and we still have not received and every time we call since January they tell us the...

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Customer service
1.8 (5 reviews)
1.2 (210 reviews)
Reviewer's quote

...i feel this is poor customer service and if this policy represents Entergy Texas, my State Officials are going to have to listen to me and my neighbors who have also called on this same issue! Left in the dark, Janet Hawkins ..

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...Their customer service was outstanding - super friendly & accompdating Canadians! Then Direct Energy took you over somehow and Bounce was gone. Not only is my rate sky high now but they hound me with phone calls. The reps are absolutely horrid with ZERO customer service skills...

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Product or Service Quality
1.4 (5 reviews)
1.4 (168 reviews)
Reviewer's quote

Last week I signed up online for Entergy at one address and then today via customer service moved the service to a different address (we chose a different apartment). My first "confirmation email stated a $30. 00 deposit and $20...

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Then, once you're able to get out of their service, they start calling your home (since they already have your information on file) and harass/pressure people into switching back over AGAIN. Their fast talking reps have to gift of gab to over talk people (especially the elderly). This is the...

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Entergy Texas and Direct Energy Pros and Cons

Pros
  • Polite customer service rep
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
Cons
  • Cheating and inconsistent billing practices
  • Customer service knowledge of how to do things
  • Customer service
  • False promises and run-around
  • Variable price scam

Entergy Texas and Direct Energy Most Positive Reviews

Top rated reviews
No votes
5

Had furnace serviced August 28 2014. after approx week to 10 days we had detected a strange smell but could not locate...

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No votes
5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

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Entergy Texas and Direct Energy Most Critical Reviews

Lowest rated reviews
1

Last week I signed up online for Entergy at one address and then today via customer service moved the service to a...

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1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

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1

called today Aug 9,2017. spoke to Paige about lights out on Lakeside Drive, Port Arthur TX 77642. She was rude and said...

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1

Good Evening,

Please forward this email to your Supervisor, Manager, Director, Vice-President - I want this email go all...

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Entergy Texas and Direct Energy Latest Reviews

Recent published reviews
No votes

House burned down. The line from your pole to my burned down home was to be disconnected on October 2nd. The order is...

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No votes

Currently on hold for the 3rd time after being cut off twice while wanting for a supervisor after customer service rep...

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No votes

I received 2 different bills and I don’t understand why or which one is right

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No votes

When I discovered they were charging me 3x the amount that DTE Energy was, I cancelled my service. They have called me...

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Entergy Texas and Direct Energy Products and Services

Most reviewed product and services
  • Entergy Texas Residential Electricity Supply (4 reviews)
  • Direct Energy Electricity Supply (46 reviews)
  • Direct Energy Sales Representative (24 reviews)
  • Direct Energy Residential Electricity Supply (18 reviews)