PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Energy and Enmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Energy

Direct Energy

Has verified representatives
2.5
Enmax

Enmax

Not enough votes
Direct Energy
Enmax

Direct Energy and Enmax Overview

Total reviews
716
0
Company responses
675
0
Issues resolved
5
0

Direct Energy and Enmax Consumer Ratings

Rank
38 out of 955 in Utility category
673 out of 955 in Utility category
Customer service
123 in category
No votes
Staff
127 in category
No votes
Product or Service Quality
119 in category
No votes

According to consumer ratings and reviews, Direct Energy ranks 635 points higher in the Utility category than Enmax. People gave Direct Energy 1.2 stars for Customer service criterion in Utility category and it is 165 points higher than the worst rated brand in this category. Regarding Product or Service Quality criterion, consumers gave Direct Energy 1.4 stars and it is 59% greater than other in category.

Direct Energy and Enmax Rating Details

Customer service
1.2 (201 reviews)
No votes
Reviewer's quote

...Their customer service was outstanding - super friendly & accompdating Canadians! Then Direct Energy took you over somehow and Bounce was gone. Not only is my rate sky high now but they hound me with phone calls. The reps are absolutely horrid with ZERO customer service skills...

PissedConsumer1731282

No items

Staff
1.3 (182 reviews)
No votes
Reviewer's quote

...Staff was very helpful with Bounce. Then Direct Energy bought out Bounce. We elected to 'opt out" of the service offered...

Larry A

No items

Product or Service Quality
1.4 (159 reviews)
No votes
Reviewer's quote

Then around 3 pm a man from Atco came to disconnect my service but once I explained the payment made and how I was not able to report the payment he said ok and left letting me know if he didn’t get a confirmation tomorrow he would be back . This morning at 8:30 Am I spoke to a lady at Direct...

Lara K

No items

Direct Energy and Enmax Pros and Cons

Pros
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
No votes
Cons
  • Customer service
  • False promises and run-around
  • Variable price scam
No votes

Direct Energy and Enmax Most Positive Reviews

Top rated reviews
5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

No votes

Direct Energy and Enmax Most Critical Reviews

Lowest rated reviews
1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

No votes

Direct Energy and Enmax Latest Reviews

Recent published reviews

WE HAVE AND HAVE HAD FOR YEARS DUKE ENERGY AS AN ELECTRICAL SUPPLIER....NOW WE ARE HAVING MONEY IN EXCESS OF $60 TAKEN...

Read all 716 reviews
No votes

Direct Energy and Enmax Products and Services

Most reviewed product and services
  • Direct Energy Customer Care (83 reviews)
  • Direct Energy Account (75 reviews)
  • Direct Energy Electricity Supply (46 reviews)