PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Energy and Enmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Energy
Enmax

Direct Energy and Enmax Overview

Total reviews
730
0
Company responses
672
0
Issues resolved
5
0

Direct Energy and Enmax Consumer Ratings

Rank
43 out of 755 in Utility category
551 out of 755 in Utility category
Customer service
130 in category
No votes
Product or Service Quality
125 in category
No votes
Price Affordability
150 in category
No votes
Website
174 in category
No votes

Direct Energy and Enmax Rating Details

Customer service
1.2 (210 reviews)
No votes
Reviewer's quote

...July 2019 was 35 cents, August was 33 cents, Sept was 31 cents, Oct was 29, November was 27, December was 27 cents, January was 26 cents, February 2020 was 26 cents I called Customer Service and someone answered in Central America..

Read full review

No items

Product or Service Quality
1.4 (168 reviews)
No votes
Reviewer's quote

Then, once you're able to get out of their service, they start calling your home (since they already have your information on file) and harass/pressure people into switching back over AGAIN. Their fast talking reps have to gift of gab to over talk people (especially the elderly). This is the...

Read full review

No items

Price Affordability
1.3 (165 reviews)
No votes
Reviewer's quote

I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out...

Read full review

No items

Website
1.4 (159 reviews)
No votes
Reviewer's quote

...When I go on their website it won't recognise the account number. There is no email address to complain to. Their phone lines are down because of coronavirus and no-one answers...

Read full review

No items

Direct Energy and Enmax Pros and Cons

Pros
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
No votes
Cons
  • Customer service
  • False promises and run-around
  • Variable price scam
No votes

Direct Energy and Enmax Most Positive Reviews

Top rated reviews
5

Had furnace serviced August 28 2014. after approx week to 10 days we had detected a strange smell but could not locate...

Read full review
No votes
5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

Read full review
No votes

Direct Energy and Enmax Most Critical Reviews

Lowest rated reviews
1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

Read full review
No votes
1

Good Evening,

Please forward this email to your Supervisor, Manager, Director, Vice-President - I want this email go a...

Read full review
No votes

Direct Energy and Enmax Latest Reviews

Recent published reviews
No votes

When I discovered they were charging me 3x the amount that DTE Energy was, I cancelled my service. They have called me...

Read full review
No votes
1

Do not go with this company!!!! I terminated my contract with direct energy a couple months early since their rates...

Read full review
No votes

Direct Energy and Enmax Products and Services

Most reviewed product and services
  • Direct Energy Customer Care (84 reviews)
  • Direct Energy Account (76 reviews)
  • Direct Energy Electricity Supply (46 reviews)