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Direct Energy

Utility
Has verified representatives
  • 6 ISSUES RESOLVED
  • 596 COMPANY RESPONSES
  • 607 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
3.0
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Initial contract price 7
  • Price 3
  • Not waiting on hold to long 3
  • Idea of a cost savings 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around8
  • Variable price scam7
  • Their customer service5
  • Given the runaround5
  • Outrageous billing4
Delete
  • 0 ISSUES RESOLVED
  • 2 TOTAL REVIEWS
  • $269 CLAIMED LOSSES
  • $269 AVERAGE LOSS

Not enough votes to show an average rating

Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices

No items

Customers don't like

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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