PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Energy and DTE Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Energy
DTE Energy

Direct Energy and DTE Energy Overview

Total reviews
727
138
Company responses
672
0
Issues resolved
5
0

Direct Energy and DTE Energy Consumer Ratings

Rank
41 out of 733 in Utility category
170 out of 733 in Utility category
Customer service
126 in category
133 in category
Product or Service Quality
120 in category
127 in category
Price Affordability
146 in category
124 in category
Website
171 in category
175 in category

Direct Energy and DTE Energy Rating Details

Customer service
1.2 (209 reviews)
1.2 (46 reviews)
Reviewer's quote

...July 2019 was 35 cents, August was 33 cents, Sept was 31 cents, Oct was 29, November was 27, December was 27 cents, January was 26 cents, February 2020 was 26 cents I called Customer Service and someone answered in Central America..

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...I tried to call Customer Service today, the representative hung up on me even before I started stating my issue. So rude for no reason. I am in Birmingham, Michigan..

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Product or Service Quality
1.4 (167 reviews)
1.4 (42 reviews)
Reviewer's quote

Then, once you're able to get out of their service, they start calling your home (since they already have your information on file) and harass/pressure people into switching back over AGAIN. Their fast talking reps have to gift of gab to over talk people (especially the elderly). This is the...

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Was put on hold by customer service to cool off because I needed time to chill out lol and was told they can’t get 1 person out of there 100s of employees to install a meter which is a 5 minute job. Asked him to give me 20 minutes and he was not able to wait. I have 3 children all under 5 and the...

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Price Affordability
1.3 (164 reviews)
1.5 (43 reviews)
Reviewer's quote

I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out...

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...I said why should I have to pay the $1,200 should I not get a discount they told me no that's not the way it works we made a mistake but you got to pay the price ,I don't want to pay my bills but to say pay $1,200 all at once for something that's not my fault I should havea reduce rate feel free to contact me back if there's something I can do. This is coming from their customer...

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Website
1.4 (158 reviews)
1.4 (43 reviews)
Reviewer's quote

...When I go on their website it won't recognise the account number. There is no email address to complain to. Their phone lines are down because of coronavirus and no-one answers...

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...How is that acceptable? DTE outage website does not even show the outage in my area. Comments on Facebook show many people lost power well after the winds had ceased. No explanation...

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Direct Energy and DTE Energy Pros and Cons

Pros
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
  • Non
  • Gas delivery itself is fine
  • Dealing with idiots
Cons
  • Customer service
  • False promises and run-around
  • Variable price scam
  • Customer service
  • Appointments
  • Them trying to over bill me because i decided to move

Direct Energy and DTE Energy Most Positive Reviews

Top rated reviews
5

Had furnace serviced August 28 2014. after approx week to 10 days we had detected a strange smell but could not locate...

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3.5

I had a service person come out that really didn't know what he was doing. He tried to tell me on my Hot Water Boiler...

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5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

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No votes

Direct Energy and DTE Energy Most Critical Reviews

Lowest rated reviews
1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

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1

I move to new appt And I need to open gas and elec
DTE ask me to pay the old $$ howevere I moved to this appt in 11/1/2...

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1

Good Evening,

Please forward this email to your Supervisor, Manager, Director, Vice-President - I want this email go a...

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1

I had a power surge come through my house due to DTE's underground wire being faulty, it took out $6,000 worth of...

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Direct Energy and DTE Energy Latest Reviews

Recent published reviews
1

ONCE AGAIN this company has scammed unsuspecting elderly people in the community!!!!!! First they go door to door and...

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No votes

Rude snippy people.
Do things without telling you.
Very poor service.
Leave and make you wait on phone.

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1

I found out they have been on my gas bill since 2009, overcharging me. I got a notice from the gas company with their...

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No votes

With the virus going on and now my refrigerator doesn't work I'm gonna run out of food and I have a small child

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Direct Energy and DTE Energy Products and Services

Most reviewed product and services
  • Direct Energy Customer Care (84 reviews)
  • Direct Energy Account (76 reviews)
  • Direct Energy Electricity Supply (46 reviews)
  • Dte Energy Customer Care (22 reviews)
  • Dte Energy Electricity Supply (22 reviews)
  • Dte Energy Account (14 reviews)