PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Energy and DTE Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Energy

Direct Energy

Has verified representatives
2.5
Direct Energy
DTE Energy

Direct Energy and DTE Energy Overview

Total reviews
713
130
Company responses
676
0
Issues resolved
5
0

Direct Energy was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 713 reviews. It is 583 reviews more than DTE Energy received since Dec 11, 2009.

Direct Energy and DTE Energy Consumer Ratings

Rank
37 out of 1058 in Utility category
162 out of 1058 in Utility category
Customer service
124 in category
141 in category
Staff
128 in category
137 in category
Product or Service Quality
118 in category
122 in category

According to consumer ratings and reviews, Direct Energy ranks 125 points higher in the Utility category than DTE Energy. People gave Direct Energy 1.2 stars for Customer service criterion in Utility category and it is 160 points higher than the worst rated brand in this category. At the same time, DTE Energy was rated 1.1 stars for Customer service criterion in this category and it is 143 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that DTE Energy has a higher rating than DTE Energy. Regarding Product or Service Quality criterion, consumers gave Direct Energy 1.4 stars and it is 58% greater than other in category. DTE Energy however was rated 1.4 stars and it is 57% greater than other in category.

Direct Energy and DTE Energy Rating Details

Customer service
1.2 (199 reviews)
1.1 (44 reviews)
Reviewer's quote

I have decided to leave this company after being a faithful customer since 2004 and here is why . Due to some issues with payments from my one contacts I had become behind on my bill . I had received a call from Direct Energy stating I was pending a disconnection so when I finally got paid Tues I...

Lara K

Was put on hold by customer service to cool off because I needed time to chill out lol and was told they can’t get 1 person out of there 100s of employees to install a meter which is a 5 minute job. Asked him to give me 20 minutes and he was not able to wait. I have 3 children all under 5 and the...

Eugene f
Staff
1.3 (182 reviews)
1.3 (42 reviews)
Reviewer's quote

...Staff was very helpful with Bounce. Then Direct Energy bought out Bounce. We elected to 'opt out" of the service offered...

Larry A

Keep losing power. 4 times and this time there are no high winds. We have lost food in the fridge and freezer all 4 times. Do we get reimbursed NO. What can be done to fix this?

Peter D
Product or Service Quality
1.4 (159 reviews)
1.4 (42 reviews)
Reviewer's quote

They are a rip off! Ther are charging 29.95 as a collection recovery fee and thats just to remind you if your lights are about to be disconnected but also charging you 7.04 as a late fee. THIS IS A RIP OFF!!!

PissedConsumer1660509

Wind storm wasn’t bad in our area. Winds completely stopped by 6pm. 8pm power goes out. Report power outage online. 8 hours later no crew scheduled. DTE is saying they will be out tomorrow and get estimates. How is that acceptable? DTE outage website does not even show the outage in my area....

PissedConsumer1248480

Direct Energy and DTE Energy Pros and Cons

Pros
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
  • Non
  • Gas delivery itself is fine
  • Dealing with idiots
Cons
  • Customer service
  • False promises and run-around
  • Variable price scam
  • Customer service
  • Appointments
  • Them trying to over bill me because i decided to move

Direct Energy and DTE Energy Most Positive Reviews

Top rated reviews
5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

No votes

Direct Energy and DTE Energy Most Critical Reviews

Lowest rated reviews
1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

1

I move to new appt And I need to open gas and elec
DTE ask me to pay the old $$ howevere I moved to this appt in 11/1/2...

Direct Energy and DTE Energy Latest Reviews

Recent published reviews
1

I just had a young lady show up at my house at 7:00 oclock Friday night demanding to see my Consumers Energy bill due...

Read all 713 reviews
1.6

Keep losing power. 4 times and this time there are no high winds. We have lost food in the fridge and freezer all 4...

Read all 130 reviews

Direct Energy and DTE Energy Products and Services

Most reviewed product and services
  • Direct Energy Customer Care (82 reviews)
  • Direct Energy Account (75 reviews)
  • Direct Energy Electricity Supply (46 reviews)
  • Dte Energy Customer Care (21 reviews)
  • Dte Energy Electricity Supply (21 reviews)
  • Dte Energy Account (14 reviews)