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Direct Buy Warranty

Service Centers and Repairs
  • 1 ISSUES RESOLVED
  • 119 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.2
Staff
Customer service
Turnaround Time
Exchange, Refund and Cancellation Policy
  • Initially the cost of the warranty 4
  • Idea 2
  • Originally 1
  • Turnaround time on claims used to be superior 1
  • Sales presentation 1

Customers don't like

  • Poor service9
  • Being on hold and lied to9
  • Being misled and lied to6
  • No return calls6
  • Poor customer service5
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Warranty Direct

Household Services
  • 1 ISSUES RESOLVED
  • 173 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.7
Staff
Customer service
Turnaround Time
Exchange, Refund and Cancellation Policy
  • Cheaper than buying warranty from dealer 2
  • Amount of repair savings 1
  • Fast approval 1
  • Quick honest decision about covering the repair 1
  • Repair shop was paid directly 1

Customers don't like

  • Lied about coverage5
  • Did not cover new part when needed4
  • I still had to pay hundreds more to get the car fixed4
  • Misrepresentation about coverage3
  • Policy has double stanards3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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