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Direct Buy Warranty

Service Centers and Repairs
  • 1 ISSUES RESOLVED
  • 119 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.2
Staff
Customer service
Website
Exchange, Refund and Cancellation Policy
  • Initially the cost of the warranty 4
  • Idea 2
  • Turnaround time on claims used to be superior 1
  • Sales presentation 1
  • Originally 1

Customers don't like

  • Poor service6
  • Poor customer service4
  • Prevemted from talking to decsion makers re my claim2
  • Not being paid2
  • No return calls2
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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1214 TOTAL REVIEWS
  • $760K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.4
Staff
Customer service
Website
Exchange, Refund and Cancellation Policy
  • Sales people were nice 5
  • Polite and friendly repairmen 5
  • Technician was friendly 4
  • Repairman 4
  • Repairmen informed and friendly 3

Customers don't like

  • Poor customer service10
  • Inability to repair10
  • No one with athority6
  • Lack of customer service5
  • Stock answers4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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