PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Direct Buy and Gander Mountain as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Buy
Gander Mountain

Direct Buy and Gander Mountain Overview

Total reviews
203
311
Company responses
0
0
Issues resolved
1
0

Direct Buy and Gander Mountain Consumer Ratings

Rank
458 out of 3054 in E-commerce category
19 out of 165 in Hunting, Fishing and Camping category
Website
463 in category
15 in category
Customer service
264 in category
14 in category
Discounts and Special Offers
367 in category
13 in category
Price Affordability
446 in category
20 in category

Direct Buy and Gander Mountain Rating Details

Website
2 (14 reviews)
2.4 (88 reviews)
Reviewer's quote

It is a DB preferred resort and it was $2000 less through Direct Buy compared to every other website I checked. To me that's worth the membership fees. My biggest complaint is that sometimes there are problems with the booking and you have to call in, some people are great others don't know how to...

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...Then I emailed you per your website – No response v. Then my last resort of tweeting on your public account. That is SAD..

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Customer service
1.6 (12 reviews)
1.5 (124 reviews)
Reviewer's quote

...Customer service was way better before new parent company took over. DO NOT USE DIRECTBUY. They care about one thing and one thing only, taking your hard earned dollars..

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Gander mountain customer service operations katie is extremely unprofessional and rude and the manger rey shouldn't be a manger very unprofessional i didn't appreciate being laughed at or treated badly..

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Discounts and Special Offers
1.9 (12 reviews)
2 (84 reviews)
Reviewer's quote

Ordered Brookwood cabinets through DirectBuy. Price was reasonable, but the cabinets were a big disappointment. Lots of problems with quality.

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After vowing to never spend money again with the company I received gift cards from a previous debacle of a situation. I against my better judgment did it half my order was received other half after more than a month is in limbo the product I wasnt is in a store thats a hour away from me

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Price Affordability
2.3 (11 reviews)
2.2 (89 reviews)
Reviewer's quote

...The did match the price but I could have had my washer and dryer 2 months ago if I would have just went somewhere else. Not happy with DIRECTBUY. ..

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...The items had a good price so to tell them to screw themselves and return them just costs me more money so I'm not sure what I'll do..

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Direct Buy and Gander Mountain Pros and Cons

Pros
No votes
  • I guess you could say the store is cleaned
  • Clean
  • Product
Cons
  • show room
  • Sales pitch- complete lack of ethics
  • Sales pitch and how it doesnt match this alleged goal
  • Customer service
  • Poor response to complaint
  • Service

Direct Buy and Gander Mountain Most Positive Reviews

Top rated reviews
5

Totally not true! DirectBuy has a bigger selection! They have several cabinet makers to choose from, they have a...

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5

Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist...

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3.9

I use Direct Buy and Direct Buy travel and have saved a lot of money. Mostly by using the quarterly specials. I got an a...

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5

My experience with Gander Mountain, both in-store and online in Montgomery, AL has been terrible. My first visit into...

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Direct Buy and Gander Mountain Most Critical Reviews

Lowest rated reviews
1

I want to file a formal complaint that after being sold a membership to the Huntsville Al store you have now closed it....

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1

My wife & I went to new Gander Mountain in Algonquin,Illinois,(on Randall Rd) to check out handguns looking for a p...

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1

Attended one of their presentations in Westchester N.Y.,expecting a tablet,as was promised. The elderly guy was smooth...

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1

Went to store on Quebec St. Ft Worth, TX. On a Friday. Wanted to order a gun found at another store and have shipped...

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Direct Buy and Gander Mountain Latest Reviews

Recent published reviews
No votes

I purchased the membership on 1-11-14 : the "Gold" membership for the amount of $3,990.00 with the promise that I would...

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1

After vowing to never spend money again with the company I received gift cards from a previous debacle of a situation....

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2.3

We recently ordered $21,000 worth of custom cabinets and vanities for our new construction home. As I am a 100% disabled...

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No votes

What kind of laws on gift cards what kind of company turns away people who gift cards to use at a later date It should n...

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Direct Buy and Gander Mountain Products and Services

Most reviewed product and services
  • Direct Buy Membership (2 reviews)
  • Gander Mountain Customer Care (52 reviews)
  • Gander Mountain Manager (35 reviews)
  • Gander Mountain Cashier (10 reviews)