PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nordstrom and Dillards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nordstrom
Dillards

Nordstrom and Dillards Overview

Total reviews 220 165
Company responses 0 0
Issues resolved 0 2

Nordstrom and Dillards Consumer Ratings

Rank
260 out of 2100 in Footwear and Clothing category
331 out of 2100 in Footwear and Clothing category
Customer service
234 in category
No votes
Website
289 in category
No votes
Exchange, Refund and Cancellation Policy
139 in category
No votes
Product or Service Quality
187 in category
No votes

Nordstrom and Dillards Rating Details

Customer service
1.7 (64 reviews)
No votes
Reviewer's quote

simply no customer service with online orders..

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Your Travel Smart shirts become picked on first use!! I went to customer service to complain and they asked for my receipt. I had bought these while on sale and put up for use later. Yes they were 65 off but they are terrible quality...

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Website
2.6 (59 reviews)
No votes
Reviewer's quote

...completed putting three items worth more than $100 in my shopping cart, I decided to apply for a Nordstrom's credit card, lured by this false statement at the website for Nordstrom coupons: Plus, get a $40 bonus Note when you spend $100 at Nordstrom with your new Nordstrom card the day you're approved. I signed up for the ...

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...One thing is, since Dillards card has been taken over by Wells Fargo, the website has become less user friendly. It is a tad bit slower and not as easy to use. I miss the older user interface..

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Exchange, Refund and Cancellation Policy
2.2 (50 reviews)
No votes
Reviewer's quote

I didn't receive my order and I called customer service and right away she gave me a refund great customer service..

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May 9, 2020 to exchange a bottle of perfume in which i had a very bad allergic reaction to. A young lady downstairs said she couldn't exchange to take it upstairs because of covid 19. i went to customer service the young lady called a manager told her i used almost all the bottle , the manger...

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Product or Service Quality
2.4 (47 reviews)
No votes
Reviewer's quote

They were not knowledgeable about the product and very rude..

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Waited to talk to customer service for over 2 hours. Was calling re price adjustment, which I later learned Dillards will not make. Buyer beware! Customer service rep refused to answer questions and after waiting 2 hours I was told me I would have to get back in line..

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Nordstrom and Dillards Pros and Cons

Pros
  • Location
  • Good variety
  • Good brands
  • Nice clothing
  • Dillards department store
  • Usual lady at clarins the sweet one with the brunette hair
Cons
  • Bad customer service
  • Manner in which i was treated
  • Taking a political stance
  • Customer service
  • Return policy
  • Very poor customer service

Nordstrom and Dillards Most Positive Reviews

Top rated reviews
5

After purchasing 3 suits,3 sport jackets; 6 pairs of slacks ; 6 shirts; ties, etc. for Boys 8 to 12: The tailor (who wa...

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5

We were in the Richland Mall in waco, Tx today. I had the pleasure of meeting the most polite, courteous, and knowledge...

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5

Your dropping I. Trump so I'm dropping you! I will never shop at Nordstrom again!

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5

I visited my favorite store in Cheyenne, WY, yesterday. I found the large section of the "Reba" line has been moved to...

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Nordstrom and Dillards Most Critical Reviews

Lowest rated reviews
1

I placed many orders online with Nordstrom's through out the years. Also shopped at the store which I like the one in Wh...

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1

The rude employees at the clinique area were applying makeup to someone and totally ignored me. There were at least 5...

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1

I ordered two orders from nordstrom from their website but has been canceled, asked them and also left a voice mail on...

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1

I got a pair of pants for my birthday and was immediately approached by Phyllis at Dillard's. I told her the pants were...

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Nordstrom and Dillards Latest Reviews

Recent published reviews
No votes

Sent a Nordstrom Note during Covid. Valid beginning August 4 and expires August 31. First time ever the note is not...

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1.9

Your Travel Smart shirts become picked on first use!! I went to customer service to complain and they asked for my...

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1

They were not knowledgeable about the product and very rude

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No votes

57th in line wait!!! I want to send you picture of the disgusting way you shipped my metchandise... obviously you didnt...

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Nordstrom and Dillards Products and Services

Most reviewed product and services
  • Nordstrom Customer Care (25 reviews)
  • Nordstrom Shipping Service (16 reviews)
  • Nordstrom Manager (15 reviews)
  • Dillards Manager (26 reviews)
  • Dillards Customer Care (18 reviews)
  • Dillards Account (10 reviews)