PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dillards and Nordstrom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dillards
Nordstrom

Dillards and Nordstrom Overview

Total reviews 165 220
Company responses 0 0
Issues resolved 2 0

Dillards and Nordstrom Consumer Ratings

Rank
328 out of 2098 in Footwear and Clothing category
257 out of 2098 in Footwear and Clothing category
Customer service
235 in category
239 in category
Exchange, Refund and Cancellation Policy
228 in category
139 in category
Website
302 in category
290 in category
Product or Service Quality
251 in category
190 in category

Dillards and Nordstrom Rating Details

Customer service
1.7 (58 reviews)
1.7 (64 reviews)
Reviewer's quote

Your Travel Smart shirts become picked on first use!! I went to customer service to complain and they asked for my receipt. I had bought these while on sale and put up for use later. Yes they were 65 off but they are terrible quality...

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simply no customer service with online orders..

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Exchange, Refund and Cancellation Policy
1.8 (56 reviews)
2.2 (50 reviews)
Reviewer's quote

May 9, 2020 to exchange a bottle of perfume in which i had a very bad allergic reaction to. A young lady downstairs said she couldn't exchange to take it upstairs because of covid 19. i went to customer service the young lady called a manager told her i used almost all the bottle , the manger...

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I didn't receive my order and I called customer service and right away she gave me a refund great customer service..

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Website
2.5 (53 reviews)
2.6 (59 reviews)
Reviewer's quote

...One thing is, since Dillards card has been taken over by Wells Fargo, the website has become less user friendly. It is a tad bit slower and not as easy to use. I miss the older user interface..

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...completed putting three items worth more than $100 in my shopping cart, I decided to apply for a Nordstrom's credit card, lured by this false statement at the website for Nordstrom coupons: Plus, get a $40 bonus Note when you spend $100 at Nordstrom with your new Nordstrom card the day you're approved. I signed up for the ...

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Product or Service Quality
2.1 (53 reviews)
2.4 (47 reviews)
Reviewer's quote

Waited to talk to customer service for over 2 hours. Was calling re price adjustment, which I later learned Dillards will not make. Buyer beware! Customer service rep refused to answer questions and after waiting 2 hours I was told me I would have to get back in line..

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They were not knowledgeable about the product and very rude..

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Dillards and Nordstrom Pros and Cons

Pros
  • Nice clothing
  • Dillards department store
  • Usual lady at clarins the sweet one with the brunette hair
  • Location
  • Good variety
  • Good brands
Cons
  • Customer service
  • Return policy
  • Very poor customer service
  • Bad customer service
  • Manner in which i was treated
  • Taking a political stance

Dillards and Nordstrom Most Positive Reviews

Top rated reviews
5

We were in the Richland Mall in waco, Tx today. I had the pleasure of meeting the most polite, courteous, and knowledge...

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5

After purchasing 3 suits,3 sport jackets; 6 pairs of slacks ; 6 shirts; ties, etc. for Boys 8 to 12: The tailor (who wa...

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5

I visited my favorite store in Cheyenne, WY, yesterday. I found the large section of the "Reba" line has been moved to...

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5

Your dropping I. Trump so I'm dropping you! I will never shop at Nordstrom again!

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Dillards and Nordstrom Most Critical Reviews

Lowest rated reviews
1

The rude employees at the clinique area were applying makeup to someone and totally ignored me. There were at least 5...

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1

I placed many orders online with Nordstrom's through out the years. Also shopped at the store which I like the one in Wh...

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1

I got a pair of pants for my birthday and was immediately approached by Phyllis at Dillard's. I told her the pants were...

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1

I ordered two orders from nordstrom from their website but has been canceled, asked them and also left a voice mail on...

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Dillards and Nordstrom Latest Reviews

Recent published reviews
1.9

Your Travel Smart shirts become picked on first use!! I went to customer service to complain and they asked for my...

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No votes

Sent a Nordstrom Note during Covid. Valid beginning August 4 and expires August 31. First time ever the note is not...

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No votes

57th in line wait!!! I want to send you picture of the disgusting way you shipped my metchandise... obviously you didnt...

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1

They were not knowledgeable about the product and very rude

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Dillards and Nordstrom Products and Services

Most reviewed product and services
  • Dillards Manager (26 reviews)
  • Dillards Customer Care (18 reviews)
  • Dillards Account (10 reviews)
  • Nordstrom Customer Care (25 reviews)
  • Nordstrom Shipping Service (16 reviews)
  • Nordstrom Manager (15 reviews)