Dillards vs Nordstrom: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dillards and Nordstrom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Dillards

2.0

Nordstrom

2.1

Dillards

Nordstrom

Dillards and Nordstrom Overview

Total reviews

143

184

Company responses

Issues resolved

Nordstrom was first mentioned on PissedConsumer on Mar 28, 2009 and since then this brand received 184 reviews. It is 41 reviews more than Dillards received since Oct 26, 2009.

Dillards and Nordstrom Consumer Ratings

Rank

281 out of 2473 in Footwear and Clothing category

258 out of 2473 in Footwear and Clothing category

Customer service

191 in category

292 in category

Exchange, Refund and Cancellation Policy

178 in category

131 in category

Website

284 in category

299 in category

According to consumer ratings and reviews, Nordstrom ranks 23 points higher in the Footwear and Clothing category than Dillards. People gave Dillards 1.8 stars for Customer service criterion in Footwear and Clothing category and it is 723 points higher than the worst rated brand in this category. At the same time, Nordstrom was rated 1.4 stars for Customer service criterion in this category and it is 622 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Nordstrom has a higher rating than Dillards. Regarding Website criterion, consumers gave Dillards 2.5 stars and it is 69% greater than other in category. Nordstrom however was rated 2.4 stars and it is 67% greater than other in category.

Dillards and Nordstrom Rating Details

Customer service

1.8 (47 reviews)

1.4 (52 reviews)

Reviewer's quote

...She told me if it was, then a customer had put it there. I pointed out to her that all the wallets were on the sale rack, and she told me they were not. I said to her that she is calling me a liar than! She said she wasn't, and I said she sure was...

Samantha

...They have the worst customer service. Usually, I buy in-store. This time I decided to buy the stroller...

Eshan

Exchange, Refund and Cancellation Policy

1.8 (44 reviews)

2 (43 reviews)

Reviewer's quote

Do not believe their return policy. They took my item and came back and put a spot on it deliberately. I will never shop Dillard’s and Pembroke Pines Fl should be ashamed of how their employees treat people...

Chris R

5An employee recently called out for a shift. When the direct supervisor received the text, instead of following up with the person, the supervisor accidentally sent a text to the individual, meaning to send a text to another supervisor. Within that text, demeaning and degrading statements were...

PissedConsumer1410277

Website

2.5 (42 reviews)

2.4 (48 reviews)

Reviewer's quote

...One thing is, since Dillards card has been taken over by Wells Fargo, the website has become less user friendly. It is a tad bit slower and not as easy to use. I miss the older user interface..

Latyra

...completed putting three items worth more than $100 in my shopping cart, I decided to apply for a Nordstrom's credit card, lured by this false statement at the website for Nordstrom coupons: Plus, get a $40 bonus Note when you spend $100 at Nordstrom with your new Nordstrom card the day you're approved. I signed up for the ...

PissedConsumer1150820

Dillards and Nordstrom Pros and Cons

Pros

Dillards department store
Usual lady at clarins the sweet one with the brunette hair
Sales associate

Location
Good variety
Good brands

Cons

Customer service
Very poor customer service
Return policy

Bad customer service
Manner in which i was treated
Taking a political stance

Dillards and Nordstrom Most Positive Reviews

Top rated reviews

We were in the Richland Mall in waco, Tx today. I had the pleasure of meeting the most polite, courteous, and knowledge...

After purchasing 3 suits,3 sport jackets; 6 pairs of slacks ; 6 shirts; ties, etc. for Boys 8 to 12: The tailor (who wa...

Dillards and Nordstrom Most Critical Reviews

Lowest rated reviews

The rude employees at the clinique area were applying makeup to someone and totally ignored me. There were at least 5...

I placed many orders online with Nordstrom's through out the years. Also shopped at the store which I like the one in Wh...

Dillards and Nordstrom Latest Reviews

Recent published reviews

1.8

Yesterday, on December 8th, my wife and I went to the Dillards at the Melbourne Square Mall in Melbourne, Florida. She w...

Read all 143 reviews

I have been Nordstrom in-store customer for many years, spending tens and tens of thousands of dollars. This is my last...

Read all 184 reviews

Dillards and Nordstrom Products and Services

Most reviewed product and services

Dillards Manager (25 reviews)
Dillards Customer Care (16 reviews)
Dillards Account (10 reviews)

Nordstrom Customer Care (21 reviews)
Nordstrom Manager (15 reviews)
Nordstrom Shipping Service (11 reviews)

How would you compare Dillards vs Nordstrom?

Customer service

Product or Service Quality

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Michelle L Michelle L Nov 09 #1774746

Customer service
Nordstrom hands down better in every way. Dillard's, once they have your money good luck. They truly are awful to deal with.
Product or Service Quality
Dillard's is middle quality, Nordstrom high end quality, and better customer service.

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