PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Macys and Dillards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Macys
Dillards

Macys and Dillards Overview

Total reviews 1713 168
Company responses 0 0
Issues resolved 14 2

Macys and Dillards Consumer Ratings

Rank
79 out of 344 in Supermarkets and Malls category
376 out of 2133 in Footwear and Clothing category
Customer service
68 in category
221 in category
Website
56 in category
304 in category
Exchange, Refund and Cancellation Policy
61 in category
218 in category
Product or Service Quality
52 in category
240 in category

Macys and Dillards Rating Details

Customer service
1.5 (501 reviews)
1.7 (59 reviews)
Reviewer's quote

...Sharon in Customer service assured me she would reissue the balance after Mgr ok. 4 months larer, still waiting..

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Your Travel Smart shirts become picked on first use!! I went to customer service to complain and they asked for my receipt. I had bought these while on sale and put up for use later. Yes they were 65 off but they are terrible quality...

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Website
2.2 (401 reviews)
2.5 (54 reviews)
Reviewer's quote

i have no way of knowing whether the package is late being delivered, because when i go to the website and enter the order number i got over the phone, it returns a system error message. i have no idea where my package is, when i should expect it, whether there's a delay. the company is run by...

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...One thing is, since Dillards card has been taken over by Wells Fargo, the website has become less user friendly. It is a tad bit slower and not as easy to use. I miss the older user interface..

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Exchange, Refund and Cancellation Policy
1.9 (384 reviews)
1.7 (58 reviews)
Reviewer's quote

...I immediately called Macy's customer care to complete the cancellation. I requested a confirmation email. Never arrived...

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Service is horrible ,sent me the wrong glasses knowing they took my money and the couldnt do nothing about it refund 3-4 weeks I will never shop at this store again they need every penny they can get..

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Product or Service Quality
2 (365 reviews)
2.1 (55 reviews)
Reviewer's quote

...re for over 40 years but in recent years their online order department and fulfillment departments have screwed up countless orders to include charging me for product I did not receive, sending me the wrong items, mailing to the wrong address and billing me for product they did not have in stock. I have tried for over a year to discuss ...

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...I spoke with customer service manager Tia, phone extension 5553 with no resolution to my problem. Since the she said I ordered is no longer available the resolution I am requesting is a comprable sheet set at the same price. This is clearly a case of false advertisement on the Dillard's website...

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Macys and Dillards Pros and Cons

Pros
  • Sale prices
  • Product
  • Quality of products
  • Nice clothing
  • Dillards department store
  • Usual lady at clarins the sweet one with the brunette hair
Cons
  • Poor customer service
  • Not getting employee assistance
  • Billing and customer service
  • Customer service
  • Return policy
  • Very poor customer service

Macys and Dillards Most Positive Reviews

Top rated reviews
5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

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5

We were in the Richland Mall in waco, Tx today. I had the pleasure of meeting the most polite, courteous, and knowledge...

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5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

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5

I visited my favorite store in Cheyenne, WY, yesterday. I found the large section of the "Reba" line has been moved to...

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Macys and Dillards Most Critical Reviews

Lowest rated reviews
1

"Hello,
I used to love shopping @***.com until recently I had to return some items by mail and got a huge problem with t...

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1

The rude employees at the clinique area were applying makeup to someone and totally ignored me. There were at least 5...

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1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

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1

I got a pair of pants for my birthday and was immediately approached by Phyllis at Dillard's. I told her the pants were...

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Macys and Dillards Latest Reviews

Recent published reviews
1

I spoke with a foreigner for 45 minutes and she didnt understand me and ended up hanging up on me

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1

Service is horrible ,sent me the wrong glasses knowing they took my money and the couldnt do nothing about it refund...

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No votes

Applied for credit card
Supposed to get 20 % off no where to apply discount?

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1.5

No return call. This is horrible.

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Macys and Dillards Products and Services

Most reviewed product and services
  • Macys Credit Card (105 reviews)
  • Macys Manager (75 reviews)
  • Macys Gift Card (70 reviews)
  • Dillards Manager (26 reviews)
  • Dillards Shipping Service (7 reviews)
  • Dillards Sales Representative (4 reviews)