PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Macys and Dillards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Macys
Dillards

Macys and Dillards Overview

Total reviews
1341
144
Company responses
0
0
Issues resolved
9
2

Macys was first mentioned on PissedConsumer on Dec 17, 2007 and since then this brand received 1341 reviews. It is 1197 reviews more than Dillards received since Oct 26, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Macys customer support team and Dillards customer service.

Macys and Dillards Consumer Ratings

Rank
63 out of 483 in Supermarkets and Malls category
260 out of 2304 in Footwear and Clothing category
Customer service
64 in category
188 in category
Website
53 in category
269 in category
Staff
49 in category
151 in category

Macys and Dillards Rating Details

Customer service
1.5 (334 reviews)
1.8 (48 reviews)
Reviewer's quote

...me to mattresses, which is where I met Victoria in Clearwater, Fla who desperately tried to help me but the people she contacted in her excellent pursuit of customer service just hung up the phone on us. I thanked her and knew then I was going here and the BBB. In the new world of bad customer service, Macy's gets the top...

PissedConsumer1764093

Anyone has better customer service Nordstrom would in a heartbeat, Neiman Marcus, even eBay would guarantee a purchase at $1100. 00. I will never shop Dillards again they are truly AWFUL at backing what they sell, and they know it, that is why the sales girl wouldn't allow me to really even look at...

Michelle L
Website
2.2 (273 reviews)
2.5 (43 reviews)
Reviewer's quote

So I put in the email, the website tries to send a code to my phone to validate my identity, pretty standard stuff, but then it would just stop right there - it says "processing" for a couple minutes then goes to Macy's homepage. That's it. I've tried it on different days and with three different...

Ash S

...One thing is, since Dillards card has been taken over by Wells Fargo, the website has become less user friendly. It is a tad bit slower and not as easy to use. I miss the older user interface..

Latyra
Staff
1.8 (254 reviews)
2.1 (36 reviews)
Reviewer's quote

...The staff was very nice and attentive, they take the time to explain you the virtues of the product. They have affordable prices as well. I'm really looking forward to see the Christmas decorations this year *__*..

Bea B

(The actual assistant store manager, Jenny Baretto, admitted the staff was undertrained and so now WE all know how to handle a return at Dillard’s but they still don’t)! WHY DID IT TAKE 2 HOURS TO EVEN GET A REFUND CARD? This store is dying. The employees are bored and angry: their salary is...

Nattalie

Macys and Dillards Pros and Cons

Pros
  • Product
  • Sale prices
  • Selection
  • Dillards department store
  • Usual lady at clarins the sweet one with the brunette hair
  • Sales associate
Cons
  • Poor customer service
  • Billing and customer service
  • Staff
  • Customer service
  • Return policy
  • Very poor customer service

Macys and Dillards Most Positive Reviews

Top rated reviews
5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

5

We were in the Richland Mall in waco, Tx today. I had the pleasure of meeting the most polite, courteous, and knowledge...

Macys and Dillards Most Critical Reviews

Lowest rated reviews
1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

1

The rude employees at the clinique area were applying makeup to someone and totally ignored me. There were at least 5...

Macys and Dillards Latest Reviews

Recent published reviews
1

i need to speak to a HUMAN

Read all 1341 reviews
3.8

I really like shopping in your store. But sometimes I have to order online. Recently I found several dresses that were...

Read all 144 reviews

Macys and Dillards Products and Services

Most reviewed product and services
  • Macys Account (111 reviews)
  • Macys Credit Card (98 reviews)
  • Macys Customer Care (83 reviews)
  • Dillards Manager (26 reviews)
  • Dillards Customer Care (16 reviews)
  • Dillards Account (10 reviews)