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Dillards

Footwear and Clothing
  • 2 ISSUES RESOLVED
  • 113 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $12.7K AVERAGE LOSS
2.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Sales associate 2
  • Your style 1
  • Peter nygard dept 1
  • Maryann monte 1
  • Galleria 1

Customers don't like

  • Customer service3
  • Return policy2
  • You sell trumps goods1
  • Price adjustment policies1
  • Lack of concern for my inquiry1
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Macys

Supermarkets and Malls
  • 5 ISSUES RESOLVED
  • 1168 TOTAL REVIEWS
  • $490K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product 4
  • Selection 3
  • Sale prices 3
  • Quality of products 3
  • Quality of item 3

Customers don't like

  • Poor customer service20
  • Billing and customer service6
  • False advertising of stock4
  • Staff3
  • Poorly trained employee3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1346694

No comparison....Macy's wins in all areas....prices, selection, availability, great Customer Service and return policy..have done business with Macy's for 55 years and I can honestly say.....no problems.

Dillard's doesn't really want to do business and keep customers.

I have had more problems with them in the little time that I have had an account with them then all my relationships with other retailers.Get with it Dillard's...you need to hire some Macy's executives to straighten things out for you!