Dillards vs Macys: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dillards and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Start a new comparison

Dillards

2.0

Macys

2.1

Dillards

Macys

Dillards and Macys Overview

Total reviews

143

1320

Company responses

Issues resolved

Macys was first mentioned on PissedConsumer on Dec 17, 2007 and since then this brand received 1320 reviews. It is 1177 reviews more than Dillards received since Oct 26, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dillards customer support team and Macys customer service.

Dillards and Macys Consumer Ratings

Rank

279 out of 2467 in Footwear and Clothing category

61 out of 614 in Supermarkets and Malls category

Customer service

189 in category

57 in category

Exchange, Refund and Cancellation Policy

170 in category

42 in category

Website

281 in category

50 in category

Dillards and Macys Rating Details

Customer service

1.8 (47 reviews)

1.5 (321 reviews)

Reviewer's quote

...She told me if it was, then a customer had put it there. I pointed out to her that all the wallets were on the sale rack, and she told me they were not. I said to her that she is calling me a liar than! She said she wasn't, and I said she sure was...

Samantha

We purchased 2 couch's and 1 love seat from Macy's along with the worry no more plan and delivery on Sept 29, 2019. The furniture was delivered on Oct 18, 2019 and at the time of delivery there was damage to every item that we purchased. The couch's had wavy denting/ bumps along the top perimeter/...

Raymond F

Exchange, Refund and Cancellation Policy

1.8 (44 reviews)

2 (238 reviews)

Reviewer's quote

Do not believe their return policy. They took my item and came back and put a spot on it deliberately. I will never shop Dillard’s and Pembroke Pines Fl should be ashamed of how their employees treat people...

Chris R

I am sadly having the same issue me and my husband decided to apply for a credit card under his name, we place an order 4 times and the order was canceled without notice. I called customer service they can't locate the order transfer me with credit department they show order went through and from...

JO G

Website

2.5 (42 reviews)

2.2 (265 reviews)

Reviewer's quote

...One thing is, since Dillards card has been taken over by Wells Fargo, the website has become less user friendly. It is a tad bit slower and not as easy to use. I miss the older user interface..

Latyra

So I put in the email, the website tries to send a code to my phone to validate my identity, pretty standard stuff, but then it would just stop right there - it says "processing" for a couple minutes then goes to Macy's homepage. That's it. I've tried it on different days and with three different...

Ash S

Dillards and Macys Pros and Cons

Pros

Dillards department store
Usual lady at clarins the sweet one with the brunette hair
Sales associate

Product
Sale prices
Selection

Cons

Customer service
Very poor customer service
Return policy

Poor customer service
Billing and customer service
Poorly trained employee

Dillards and Macys Most Positive Reviews

Top rated reviews

We were in the Richland Mall in waco, Tx today. I had the pleasure of meeting the most polite, courteous, and knowledge...

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

Dillards and Macys Most Critical Reviews

Lowest rated reviews

The rude employees at the clinique area were applying makeup to someone and totally ignored me. There were at least 5...

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

Dillards and Macys Latest Reviews

Recent published reviews

1.8

Yesterday, on December 8th, my wife and I went to the Dillards at the Melbourne Square Mall in Melbourne, Florida. She w...

Read all 143 reviews

2.3

I placed on online order. The company did not send what I ordered. The sales lady refused to accept that they sent me...

Read all 1320 reviews

Dillards and Macys Products and Services

Most reviewed product and services

Dillards Manager (25 reviews)
Dillards Customer Care (16 reviews)
Dillards Account (10 reviews)

Macys Account (110 reviews)
Macys Credit Card (97 reviews)
Macys Customer Care (77 reviews)

How would you compare Dillards vs Macys?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

Share your opinion

Anonymous Shirley Poole Jul 03, 2017 #1346694

No comparison....Macy's wins in all areas....prices, selection, availability, great Customer Service and return policy.. have done business with Macy's for 55 years and I can honestly say.....no problems.

Dillard's doesn't really want to do business and keep customers.

I have had more problems with them in the little time that I have had an account with them then all my relationships with other retailers. Get with it Dillard's...you need to hire some Macy's executives to straighten things out for you!

0 0