PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dillards and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dillards
Macys

Dillards and Macys Overview

Total reviews 166 1693
Company responses 0 0
Issues resolved 2 12

Dillards and Macys Consumer Ratings

Rank
331 out of 2104 in Footwear and Clothing category
78 out of 334 in Supermarkets and Malls category
Customer service
233 in category
77 in category
Exchange, Refund and Cancellation Policy
228 in category
68 in category
Product or Service Quality
253 in category
59 in category
Website
301 in category
59 in category

Dillards and Macys Rating Details

Customer service
1.7 (58 reviews)
1.4 (490 reviews)
Reviewer's quote

Your Travel Smart shirts become picked on first use!! I went to customer service to complain and they asked for my receipt. I had bought these while on sale and put up for use later. Yes they were 65 off but they are terrible quality...

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...Sharon in Customer service assured me she would reissue the balance after Mgr ok. 4 months larer, still waiting..

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Exchange, Refund and Cancellation Policy
1.8 (56 reviews)
1.9 (371 reviews)
Reviewer's quote

May 9, 2020 to exchange a bottle of perfume in which i had a very bad allergic reaction to. A young lady downstairs said she couldn't exchange to take it upstairs because of covid 19. i went to customer service the young lady called a manager told her i used almost all the bottle , the manger...

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...stating the carrier had an accident and it will ship to me on September 18, today I found out through the representative that it had been cancel with a full refund it really isnt about the money the question I had were, when the order went back to the warehouse why didnt they resend my items? Dont tell me you put them back in stock when they should have never been put back in stock...

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Product or Service Quality
2.1 (54 reviews)
2 (357 reviews)
Reviewer's quote

...I spoke with customer service manager Tia, phone extension 5553 with no resolution to my problem. Since the she said I ordered is no longer available the resolution I am requesting is a comprable sheet set at the same price. This is clearly a case of false advertisement on the Dillard's website...

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...Called customer service numerous times. Got a person one time. She promised she would call back if we got disconnected...

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Website
2.5 (53 reviews)
2.2 (391 reviews)
Reviewer's quote

...One thing is, since Dillards card has been taken over by Wells Fargo, the website has become less user friendly. It is a tad bit slower and not as easy to use. I miss the older user interface..

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i have no way of knowing whether the package is late being delivered, because when i go to the website and enter the order number i got over the phone, it returns a system error message. i have no idea where my package is, when i should expect it, whether there's a delay. the company is run by...

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Dillards and Macys Pros and Cons

Pros
  • Nice clothing
  • Dillards department store
  • Usual lady at clarins the sweet one with the brunette hair
  • Sale prices
  • Product
  • Quality of products
Cons
  • Customer service
  • Return policy
  • Very poor customer service
  • Poor customer service
  • Not getting employee assistance
  • Billing and customer service

Dillards and Macys Most Positive Reviews

Top rated reviews
5

We were in the Richland Mall in waco, Tx today. I had the pleasure of meeting the most polite, courteous, and knowledge...

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5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

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5

I visited my favorite store in Cheyenne, WY, yesterday. I found the large section of the "Reba" line has been moved to...

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5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

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Dillards and Macys Most Critical Reviews

Lowest rated reviews
1

The rude employees at the clinique area were applying makeup to someone and totally ignored me. There were at least 5...

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1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

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1

I got a pair of pants for my birthday and was immediately approached by Phyllis at Dillard's. I told her the pants were...

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1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

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Dillards and Macys Latest Reviews

Recent published reviews
1.8

I am a 29-year Dillard's credit card holder. Age and health makes it impossible for me to shop in person. On September...

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No votes

I submitted 2 rebates the end of June 2020. Macy's conveniently lost one so I won't be getting the rebate from it!...

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1.9

Your Travel Smart shirts become picked on first use!! I went to customer service to complain and they asked for my...

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No votes

It was fixed after talking to customer service

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Dillards and Macys Products and Services

Most reviewed product and services
  • Dillards Manager (26 reviews)
  • Dillards Customer Care (18 reviews)
  • Dillards Account (10 reviews)
  • Macys Account (112 reviews)
  • Macys Credit Card (105 reviews)
  • Macys Customer Care (98 reviews)